Accommodation Solutions Administrator

Tate; City Of London; Híbrido; GBP 26 000 - 32 000; Tempo integral

Resumo da oferta

Tate is seeking an Accommodation Solutions Administrator to join our Accommodation Solutions Team, helping households access safe, suitable housing and prevent homelessness. This is a 9-month secondment with hybrid working 2–3 days a week in the office in Barnet/Colindale, NW9 4EW.

The role supports case management and high-quality housing advice. The role requires organisational skills, customer focus, and ability to manage multiple priorities in a fast-paced environment.

Qualificações

• Experience in a customer-focused environment.
• Strong administrative skills with high attention to detail.
• Good working knowledge of Microsoft Outlook, Excel, Word and PowerPoint.
• Excellent written and verbal communication.
• Ability to manage competing priorities and work under pressure.
• Confidence engaging with a wide range of customers, including vulnerable individuals and external stakeholders.
• Proactive approach to problem solving and continuous improvement.
• Knowledge of homelessness legislation, housing options services or landlord and tenant law would be advantageous but not essential.

Responsabilidades

• Provide housing advice, homelessness prevention support and housing needs assessments to customers.
• Support the allocation and sign-up of applicants into temporary accommodation.
• Deliver an excellent customer experience through telephone, email and face-to-face interactions.
• Maintain accurate case records, databases and supporting documentation.
• Work closely with landlords, tenants and partner agencies to support positive housing outcomes.
• Identify and report safeguarding concerns, suspected fraud and other issues in line with procedures.
• Contribute to continuous service improvement by identifying opportunities to enhance processes and customer outcomes.
• Keep up to date with relevant housing legislation and communicate information clearly to customers.

Conhecimentos

Customer-focused mindset

Administrative skills

Communication skills

Prioritization

Problem solving

Continuous improvement

Stakeholder engagement

Ferramentas

Microsoft Outlook

Excel

Word

PowerPoint

Descrição da oferta de emprego

Accommodation Solutions Administrator

Location: Barnet/Colindale - NW9 4EW
Contract: 9 months secondment cover
Salary: 14.80 per hour
Hours: Full time 35 hours, Monday - Friday between the hours of 8am - 6pm

Hybrid working 2/3 days a week in the office

We are seeking an Accommodation Solutions Administrator to join our Accommodation Solutions Team, playing a vital role in helping households prevent homelessness and access safe, suitable housing.

This is an excellent opportunity for an organised and customer-focused professional who enjoys working in a fast-paced environment where no two days are the same. As an Accommodation Solutions Administrator, you will provide high quality housing advice and support, helping customers understand their housing options while ensuring accurate case management and excellent service delivery.

Key Responsibilities

• Provide housing advice, homelessness prevention support and housing needs assessments to customers.
• Support the allocation and sign-up of applicants into temporary accommodation.
• Deliver an excellent customer experience through telephone, email and face-to-face interactions.
• Maintain accurate case records, databases and supporting documentation.
• Work closely with landlords, tenants and partner agencies to support positive housing outcomes.
• Identify and report safeguarding concerns, suspected fraud and other issues in line with procedures.
• Contribute to continuous service improvement by identifying opportunities to enhance processes and customer outcomes.
• Keep up to date with relevant housing legislation and communicate information clearly to customers.

You will ideally have:

• Experience working in a customer-focused environment.
• Strong administrative skills with excellent attention to detail.
• Good working knowledge of Microsoft Outlook, Excel, Word and PowerPoint.
• Strong communication skills, both written and verbal.
• The ability to manage competing priorities and work effectively under pressure.
• Confidence engaging with a wide range of customers, including vulnerable individuals and external stakeholders.
• A proactive approach to problem solving and continuous improvement.

• Knowledge of homelessness legislation, housing options services or landlord and tenant law would be advantageous but is not essential.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.