Hybrid Housing Solutions Administrator

Confidential; Chipping Barnet; Hybrid; GBP 35,818,000 - 41,328,000; Full time

Job summary

Confidential in Barnet is seeking an Accommodation Solutions Administrator to join our Accommodation Solutions Team, helping households prevent homelessness and access safe, suitable housing. This 9-month secondment covers full-time hours (35 per week) with hybrid office attendance (2/3 days on-site).

You will provide high-quality housing advice and support, ensuring accurate case management and excellent service delivery.

Qualifications

• Experience in a customer-focused environment.
• Strong administrative skills with attention to detail.
• Good working knowledge of MS Office applications (Outlook, Excel, Word, PowerPoint).
• Strong written and verbal communication skills.

Responsibilities

• Provide housing advice, homelessness prevention support and housing needs assessments to customers.
• Support the allocation and sign-up of applicants into temporary accommodation.
• Deliver an excellent customer experience through telephone, email and face-to-face interactions.
• Maintain accurate case records, databases and documentation.
• Work closely with landlords, tenants and partner agencies to support housing outcomes.
• Identify safeguarding concerns and report issues per procedures.
• Contribute to service improvement and process enhancements.
• Stay up to date with housing legislation and communicate information clearly to customers.

Skills

Customer service

Administrative skills

Outlook

Excel

Word

PowerPoint

Communication

Prioritization

Tools

Microsoft Outlook

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Job description

Confidential in Barnet is seeking an Accommodation Solutions Administrator to join our Accommodation Solutions Team, helping households prevent homelessness and access safe, suitable housing. This 9-month secondment covers full-time hours (35 per week) with hybrid office attendance (2/3 days on-site).

You will provide high-quality housing advice and support, ensuring accurate case management and excellent service delivery.