Hotel Reservations Agent

Aimbridge; Eastbourne; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Industry training

Staff discounts

Stream Pay

Employee assistance

Flexible hours

Sick pay

Holiday allowance

Staff meals

Paid breaks

Annualised hours

Staff parking

Job summary

Aimbridge Hospitality is seeking a Hotel Reservations Agent for The View Hotel Eastbourne. You will manage the reservations from start to finish, ensuring accuracy and adherence to brand standards, delivering seamless guest experiences.

This annualised hours contract offers flexible shifts, opportunities for training, staff discounts across the portfolio, and a supportive team dedicated to growth and service excellence.

Qualifications

• Strong communication with guests and colleagues.
• Attention to detail in reservations and data entry.
• Customer service focus and proactive guest support.
• Ability to coordinate across hotel departments.

Responsibilities

• Handle reservations from start to finish, ensuring accuracy and adherence to brand standards.
• Respond to guest inquiries via phone, email, and online channels.
• Liaise with hotel departments to ensure smooth service delivery.
• Manage room availability, rates and inventory to maximise occupancy and revenue.
• Support flexible scheduling under an annualised hours contract.

Skills

Strong communication

Attention to detail

Customer service

Organisational skills

IT systems confidence

Team collaboration

Job description

Who are we?

Aimbridge Hospitality EMEA are a division of the global Aimbridge Hospitality brand. We’re passionate about connecting great people to great experiences in exciting destinations, working with brands such as Hilton, IHG, Accor, Marriott and everything in between. From the rich diversity of our people and locations to our “people first” approach to business, the Aimbridge experience is like no other.

Within our portfolio, we are proud to operate exceptional properties including The View Hotel Eastbourne, where we deliver outstanding guest experiences in a unique coastal setting, combining strong service culture with local character and hospitality excellence.

What is in it for you?

As part of the Aimbridge team, you will have access to industry leading benefits that include

• Industry leading training and leadership development opportunities
• Hotel discounts portfolio wide – staff rates and up to 50% discount on food & beverage
• Access to Stream – access up to 40% of your pay as it is earned, plus the option to set automatic savings to support your financial wellbeing
• 24/7 access to our employee assistance programme
• Flexible working opportunities
• Company sick pay – giving you peace of mind when you need it most
• Minimum of 30 days holiday (pro-rated for part-time positions)
• Staff meals on duty
• Paid breaks
• Starting salary above national minimum wage
• Career and lifestyle breaks – allowing you to take time off for key life events
• Free staff parking

A day in the life of…

As our Hotel Reservations Agent, you’ll be responsible for handling the reservations process from start to finish for our guests. You’ll ensure every guest enjoys a seamless booking experience and that all reservations are accurate, up to date, and processed in line with brand standards.

This includes managing reservation systems, responding to guest enquiries via phone, email, and online channels, and liaising with other hotel departments to ensure smooth communication and service delivery. You’ll ensure all reservations are correctly recorded, amended where required, and confirmed in a timely manner.

You’ll also support with managing room availability, rates, and inventory controls, helping to maximise occupancy and revenue performance while maintaining excellent service standards.

This position is offered on an annualised hours contract. This means your working hours are calculated over the course of the year rather than on a fixed weekly basis. Your shifts will be scheduled according to business needs, allowing flexibility during busier and quieter periods, while ensuring your total contracted hours are met across the year.

The benefits of this contract @type include greater flexibility in your work-life balance, more variation in shift patterns, and the ability to plan time off more effectively around quieter operational periods, while still having the security of a guaranteed annual hours contract and consistent pay spread across the year.

What do we need from you?

• Strong communication skills: You’ll confidently interact with guests, colleagues, and other departments, providing clear and professional information at all times
• Attention to detail: You’ll ensure all reservations are accurate, complete, and correctly updated, spotting and resolving discrepancies quickly
• Customer service focus: You’ll be passionate about delivering excellent guest experiences and handling enquiries efficiently and professionally
• Organisational skills: You’ll be able to manage multiple tasks, systems, and requests while maintaining accuracy under pressure
• IT systems confidence: You’ll be comfortable working with reservation systems and basic hotel technology
• Team collaboration: You’ll work effectively with colleagues across the hotel to ensure smooth operations and a consistent guest journey

Most importantly, to be successful in this role, you will be passionate about providing an exceptional guest experience and living through our brand standards

At Aimbridge, we recognise that people are the heart of our business. As a Global leader, we are committed to representing our global community and offering everyone ‘A Place to Grow’