Accommodation and Transport Officer

East Lancashire Hospitals NHS Trust; Poulton-le-Fylde; On-site; GBP 21,000 - 27,000; Full time

Job summary

East Lancashire Hospitals NHS Trust is seeking an Administrative Support Officer to assist the Accommodation and Transport services. You will be the first point of contact for enquiries, coordinate authorised taxi bookings, and maintain accurate records to support smooth day-to-day operations.

The role covers accommodation administration and transport coordination, requiring meticulous records, professional service, and adherence to Trust policies.

Qualifications

• Maintain accurate electronic and paper filing systems.
• Input, update, and retrieve information.
• Assist with data collection and audits.
• Process routine correspondence and documentation.

Responsibilities

• Provide a professional, courteous, and customer-focused service at all times.
• Adhere to Trust policies, procedures, and Health and Safety requirements.
• Support service improvement initiatives and contribute to departmental objectives.
• Attend team meetings and mandatory training.
• Maintain confidentiality at all times.
• Undertake any other duties appropriate to the role and grade as requested by management.

Job description

To provide administrative support for the Trust's accommodation and transport services. The post holder will act as a first point of contact for accommodation and transport enquiries, coordinate authorised taxi bookings, maintain accurate records, and support the efficient day-to-day operation of both services

Administrative Duties

• Maintain accurate electronic and paper filing systems.
• Input, update, and retrieve information.
• Assist with data collection and audits.
• Process routine correspondence and documentation.

General Responsibilities

• Provide a professional, courteous, and customer-focused service at all times.
• Adhere to Trust policies, procedures, and Health and Safety requirements.
• Support service improvement initiatives and contribute to departmental objectives.
• Attend team meetings and mandatory training.
• Maintain confidentiality at all times.
• Undertake any other duties appropriate to the role and grade as requested by management.

Blackpool Teaching Hospitals NHS Foundation Trust is ideally situated just a forty five minute drive from Manchester. The Trust provides services to the 440,000 residents of Blackpool, Fylde & Wyre and North Lancashire, as well as specialist tertiary care for Cardiac and Haematology patients.

As one of the United Kingdom's largest coastal resort, Blackpool has plenty to offer its residents - it's not just a good place to work; it's a great place to live. In addition to its bustling centre and historic seafront, the town is world famous for its many attractions, including the famous Blackpool Tower. Blackpool also offers a number of scenic cycling routes round our local parks and across the surrounding countryside, as well as boasting panoramic views of the coast on its picturesque Promenade. Further afield, Blackpool also benefits from less than three-hour connections via rail to Edinburgh in the north and London in the south.

Accommodation Administration

• Manage accommodation enquiries from staff and external agencies.
• Process accommodation applications and maintain associated records.
• Prepare accommodation documentation and ensure all required paperwork is completed and signed.
• Arrange resident check-ins and check-outs.
• Monitor room occupancy
• Liaise with Estates and Maintenance teams to report repairs and ensure issues are resolved promptly.
• Respond to accommodation-related enquiries by telephone, email, and in person.
• Issue and record keys to residents, Estates staff, contractors, and authorised personnel, maintaining accurate audit trails.
• Maintain key registers and ensure the timely return of all issued keys.
• Liaise with Domestic Services to ensure accommodation is cleaned and prepared for incoming residents.
• Assist with pre-arrival inspections to ensure accommodation is clean, safe, and equipped in accordance with inventory requirements.
• Inform residents of planned maintenance works, inspections, servicing, or other activities affecting their accommodation.

Transport Administration

• Coordinate transport requirements in accordance with Trust policies and procedures.
• Receive and process authorised requests for taxi bookings from departments across the Trust.
• Liaise with Nuclear Medicine department as and when required for additional collection requests
• Liaise with Mortuary and Swan Team in organising Collection and Drop offs.
• Book transport using approved electronic booking systems.
• Ensure all bookings meet eligibility and authorisation requirements.
• Maintain accurate records of transport bookings and associated costs.
• Respond to and resolve transport delays, cancellations, and service issues where possible, escalating concerns as appropriate.