Access Management Coordinator

HCA Healthcare UK; Greater London; Hybrid; GBP 40,000 - 48,000; Full time

Benefits offered by this job

25 days holiday

Private healthcare insurance

Pension contribution

Season Ticket Loan

Cycle to Work

Group Life Assurance

Critical illness cover

Enhanced parental pay

Staff discounts

Job summary

HCA UK is seeking an Access Management Coordinator to join the ITG team at 1 London Bridge, London. The role involves processing access requests and supporting the joiners, movers and leavers lifecycle to ensure secure access for staff involved in patient care and business operations.

The position focuses on maintaining RBAC compliance, conducting access reviews and supporting IAM tool enhancements within a busy healthcare environment.

Qualifications

• Experience in IAM, service desk or IT service operations.
• Understanding of access management processes and information security principles.
• Experience with directory services like Active Directory.
• Exposure to SailPoint and ServiceNow is a plus.

Responsibilities

• Process access requests accurately and within agreed service levels.
• Support the end-to-end access management lifecycle for joiners, movers and leavers.
• Maintain user access records and ensure documentation is kept up to date.
• Work with managers and stakeholders to ensure appropriate approvals are obtained.
• Support adherence to RBAC and least privilege principles.
• Assist with access reviews, audits and compliance activities.
• Investigate and resolve routine access-related queries and issues.
• Escalate complex or high-risk requests where appropriate.
• Support continuous improvement initiatives within access management processes.
• Assist with enhancements to IAM and service management tools.

Skills

IAM experience

Service desk

IT support

IT service ops

Organisational skills

Communication skills

Tools

SailPoint

ServiceNow

Active Directory

Job description

Access Management Coordinator Location: 1 London Bridge, London Contract: Fixed Term Contract - 1 year Hours: Full time, 37.5 hours per week

We're looking for an Access Management Coordinator to join our ITG team. As an Access Management Coordinator, you'll play an important role in supporting secure, compliant and efficient access to systems and data across HCA UK. Working within the Access & Service Management team, you'll be responsible for processing access requests, supporting the joiners, movers and leavers process, and helping to ensure users have the appropriate access to perform their roles safely and effectively. You'll work closely with colleagues across HR, IT, Information Security and the wider business to deliver a high-quality access management service while maintaining compliance with governance requirements and best practice. Above all else, we're committed to the care and improvement of human life. It's this guiding vision that influences everything we do at HCA UK. From the CEO to colleagues across our hospitals, offices and support functions, we all have a part to play in delivering exceptional care to our patients. While others may see this as an IT role, to us you'll play a vital part in ensuring our workforce has secure and appropriate access to the systems that underpin patient care and business operations every day.

What you'll do:

• Process access requests accurately and within agreed service levels.
• Support the end-to-end access management lifecycle for joiners, movers and leavers.
• Maintain user access records and ensure documentation is kept up to date.
• Work with managers and stakeholders to ensure appropriate approvals are obtained.
• Support adherence to role-based access control (RBAC) and least privilege principles.
• Assist with access reviews, audits and compliance activities.
• Investigate and resolve routine access-related queries and issues.
• Escalate complex or high-risk requests where appropriate.
• Support continuous improvement initiatives within access management processes.
• Assist with ongoing enhancements to IAM and service management tools.

What you'll bring:

• Previous experience within Identity & Access Management (IAM), service desk, IT support, or IT service operations.
• Understanding of access management processes and information security principles.
• Experience working with directory services such as Active Directory.
• Exposure to Identity Governance and ITSM tools, such as SailPoint and ServiceNow, would be advantageous.
• Strong organisational skills with excellent attention to detail.
• Good analytical and problem-solving skills.
• Excellent communication and customer service skills.
• Ability to manage workloads effectively and prioritise tasks in a fast-paced environment.

Why HCAUK?

Originally founded over 50 years ago by Dr Thomas Frist, HCA has gone on to become one of the world’s leading healthcare providers. In the UK, we’re one of the largest providers of privately funded healthcare and have invested over £500 million in the latest treatments, technology, techniques, medication and facilities. Being part of a large multisite, established healthcare group we can offer you unrivalled opportunities for career progression through internal and external courses, as well as working conditions that prioritise both your mental and physical wellbeing. We believe that by caring for our employees, we empower them to provide exceptional care for our patients. That’s why we offer a host of flexible benefits that reflect the invaluable contribution they make every day.

As an Access Management Coordinator, you’ll be eligible for:

• 25 days holiday each year (plus bank holidays) increasing with service, with option to buy or sell leave to suit you
• Private Healthcare Insurance for treatment at our leading hospitals
• Private pension contribution which increases with length of service
• Season Ticket Loan and Cycle to Work scheme
• Group Life Assurance from day one
• Critical illness cover
• Enhanced Maternity and Paternity pay
• Corporate staff discount for all facilities including Maternity packages at The Portland Comprehensive range of flexible health, protection and lifestyle benefits to suit you
• Discounts with over 800 major retailers

Culture and values

At HCA UK we believe exceptional care starts with our people. We celebrate the unique perspectives and different experiences each of us bring as we know that when you feel seen, heard and supported you can be at your best for our patients, and each other. Our mission is simple, above all else we’re committed to the care and improvement of human life, a clear statement that extends to both our patients and colleagues. To achieve this, we live and breathe four core values: Unique and Individual: We recognise and value everyone as unique and individual Kindness and compassion: We treat people with kindness and compassion Honesty, integrity and fairness: - We act with absolute honesty, integrity and fairness Loyalty, respect and dignity: We trust and treat one another as valued members of the HCA UK family with loyalty, respect and dignity

Reasonable adjustments

We believe everyone should feel comfortable to bring their full self to work and be afforded the same opportunities. As a Disability Confident committed organisation, we’re happy to discuss flexible working arrangements to suit your needs as well as offer reasonable adjustments throughout our recruitment process, and in the workplace, to anyone that needs them.

#LI-HA1 Life with us means taking pride in your team and delivering the highest quality care. We’ll support your ongoing learning in an environment that features advanced equipment and practices, one of the best colleague-to-patient ratios in the UK and varied, interesting work. As part of HCA Healthcare US, the world’s largest healthcare company, we can also promise that you’ll learn from experts in every department and that your opportunities will be endless. With us, you’ll be empowered to achieve more in your career, and more for our patients.

Visitour careers page for more information. HCA Healthcare: Over 50 years of creating a healthier tomorrow