Access Management Coordinator

HCA Healthcare; Greater London; On-site; GBP 36,000 - 52,000; Full time

Benefits offered by this job

Private Healthcare Insurance

Pension scheme

Cycle to Work

Season Ticket Loan

Life Assurance

Critical illness cover

Staff discounts

Flexible benefits

Job summary

HCA UK is seeking an Access Management Coordinator to join the ITG team at London Bridge. You will manage access requests, support joiners/movers/leavers, and maintain compliant access records to ensure secure patient care and business operations.

You will collaborate with HR, IT and Information Security, uphold governance standards, and contribute to continuous improvements in IAM tooling and service management. This full-time, fixed-term role supports a critical healthcare environment.

Qualifications

• Experience in IAM, service desk, IT support, or IT service operations.
• Understanding of access management processes and information security principles.
• Experience with Active Directory or directory services.
• Exposure to Identity Governance and ITSM tools such as SailPoint and ServiceNow is advantageous.
• Strong organisational skills and high attention to detail.
• Excellent communication and customer service skills.
• Ability to manage workloads in a fast-paced environment.

Responsibilities

• Process access requests accurately within agreed service levels.
• Support the end-to-end access management lifecycle for joiners, movers and leavers.
• Maintain user access records and ensure documentation is up to date.
• Work with managers and stakeholders to obtain appropriate approvals.
• Support adherence to RBAC and least privilege principles.
• Assist with access reviews, audits and compliance activities.
• Investigate and resolve routine access-related queries and issues.
• Escalate complex or high-risk requests where appropriate.
• Support continuous improvement initiatives within access management processes.
• Assist with enhancements to IAM and service management tools.

Skills

IAM

Active Directory

SailPoint

ServiceNow

Analytical skills

Communication skills

Organisational skills

Tools

ServiceNow

SailPoint

Job description

Access Management Coordinator

Location: 1 London Bridge, London
Contract: Fixed Term Contract - 1 year
Hours: Full time, 37.5 hours per week

We’re looking for an Access Management Coordinator to join our ITG team.

As an Access Management Coordinator you’ll play an important role in supporting secure, compliant and efficient access to systems and data across HCA UK. Working within the Access & Service Management team, you’ll be responsible for processing access requests, supporting the joiners, movers and leavers process, and helping to ensure users have the appropriate access to perform their roles safely and effectively. You’ll work closely with colleagues across HR, IT, Information Security and the wider business to deliver a high-quality access management service while maintaining compliance with governance requirements and best practice.

Above all else, we’re committed to the care and improvement of human life. It’s this guiding vision that influences everything we do at HCA UK. From the CEO to colleagues across our hospitals, offices and support functions, we all have a part to play in delivering exceptional care to our patients. While others may see this as an IT role, to us you’ll play a vital part in ensuring our workforce has secure and appropriate access to the systems that underpin patient care and business operations every day.

What you’ll do:

• Process access requests accurately and within agreed service levels.

• Support the end-to-end access management lifecycle for joiners, movers and leavers.

• Maintain user access records and ensure documentation is kept up to date.

• Work with managers and stakeholders to ensure appropriate approvals are obtained.

• Support adherence to role-based access control (RBAC) and least privilege principles.

• Assist with access reviews, audits and compliance activities.

• Investigate and resolve routine access-related queries and issues.

• Escalate complex or high-risk requests where appropriate.

• Support continuous improvement initiatives within access management processes.

• Assist with ongoing enhancements to IAM and service management tools.

What you’ll bring:

• Previous experience within Identity & Access Management (IAM), service desk, IT support, or IT service operations.

• Understanding of access management processes and information security principles.

• Experience working with directory services such as Active Directory.

• Exposure to Identity Governance and ITSM tools, such as SailPoint and ServiceNow, would be advantageous.

• Strong organisational skills with excellent attention to detail.

• Good analytical and problem-solving skills.

• Excellent communication and customer service skills.

• Ability to manage workloads effectively and prioritise tasks in a fast-paced environment.

Why HCA UK?

Originally founded over 50 years ago by DrThomasFrist, HCA has gone on to become one of the world’s leading healthcare providers.In the UK,we’reone of the largest providers of privately fundedhealthcare and have invested over £500 million in the latest treatments, technology, techniques,medicationand facilities. Beingpart of a large multisite,establishedhealthcaregroupwe can offer you unrivalled opportunities for career progression through internal and external courses, as well as working conditions thatprioritiseboth your mental and physical wellbeing.

We believe that by caring for our employees, we empower them toprovideexceptional care for our patients.That’swhy we offer a host of flexible benefits that reflect the invaluable contribution they make every day. As an Access Management Coordinator,you’llbe eligible for:

• 25 daysholiday each year (plus bank holidays) increasing with service, withoptionto buy or sell leave to suit you

• Private Healthcare Insurance for treatment at our leading hospitals

• Private pension contribution which increases with length of service

• Season Ticket Loan and Cycle to Work scheme

• Group Life Assurance from day one

• Critical illness cover

• Enhanced Maternity and Paternity pay

• Corporate staff discount for all facilities including Maternity packages at The Portland

• Comprehensive range of flexible health,protectionand lifestyle benefits to suit you

• Discounts with over 800 major retailers

Culture and values

At HCA UK we believe exceptional care starts with our people. We celebrate the unique perspectives and different experiences each of us bring as we know that when you feel seen,heardand supported you can be at your best for our patients, and each other.

Our mission is simple,above all elsewe’recommitted to the care and improvement of human life, a clear statement that extends to both our patients and colleagues. To achieve this, we live and breathe four core values:

• Unique and Individual : Werecogniseand value everyone as unique and individual

• Kindness and compassion: We treat people with kindness and compassion

• Honesty,integrityand fairness: - We act with absolute honesty,integrityand fairness

• Loyalty,respectand dignity: We trust and treat one another as valued members of the HCA UK family with loyalty,respectand dignity

Reasonable adjustments

We believe everyone should feel comfortableto bringtheir full self to work and be afforded the same opportunities. As a Disability Confident committedorganisation,we’rehappy to discuss flexible working arrangements to suit your needs as well as offer reasonable adjustments throughout our recruitment process, and in the workplace, to anyone that needs them.

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