Patient Access Manager

HCA Healthcare UK; Birmingham; On-site; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Private Healthcare

Pension

Season Ticket Loan

Cycle to Work

Electric car scheme

Group Life Assurance

Disability adjustments

Staff discounts

Job summary

HCA Healthcare UK at The Harborne Hospital, Birmingham, seeks a Patient Access Manager to lead and develop the Patient Access team and oversee revenue cycle. This role drives a world-class patient journey and ensures compliance with regulatory procedures while aligning with the hospital's business plan.

You will recruit and coach leaders, work with the Senior Management Team, manage budgets, and foster strong relationships with service users to maximise patient satisfaction and revenue

Qualifications

• Management and administration experience in a healthcare setting.
• Excellent communication and customer service skills with empathy.
• Strong problem solving and emotional intelligence.

Responsibilities

• Facilitate the patient access experience with world class service and a seamless journey.
• Overall management for Facility Revenue Cycle ensuring maximum revenue capture.
• Recruit, appraise and develop the Patient Access Leaders within each team.
• Develop and implement strategies with the Facility Senior Management Team.
• Ensure compliance with regulatory procedures and audits.
• Communicate changes to teams and maintain knowledge of hospital procedures.
• Monitor, control and manage expenditure and participate in budget planning.

Skills

Management

Administration

Customer service

Communication

Empathy

Emotional intelligence

Job description

Role: Patient Access ManagerLondon: Harborne Hospital, BirminghamFull time 37.5 hours, Monday-FridayPermanentSalary – Competitive experience + Benefits (pension, health cover, flexible benefits and excellent career development)We’re looking for a Patient Access Manager to join our team based at The Harborne Hospital, Birmingham. This is your opportunity to become a vital part of the UK’s largest private healthcare provider by joining our Patient Access department. We are going through a sustained period of growth and expansion, and we are looking for an individual who matches our vision.As a Patient Access Manager, your role is to lead the management and progressive development of high quality and customer responsive services, to maximise revenue capture and contribute to achieving the Hospital’s Business Plan.Above all else, we’re committed to the care and improvement of human life. It’s this guiding vision that influences everything we do at HCA UK. From the CEO to the colleagues on the floor we all have a part to play in delivering exceptional care to our patients. Other’s may think this is just a role in Patient Access, but to us, you’ll be part of a wider team with a unique sense of purpose, one that helps improve lives on a daily basis.What you’ll do:Facilitate the patient access experience by providing a world class service to our patients through a seamless patient journey and a high level of customer care at all timesOverall management & responsibility for Facility Revenue Cycle ensuring maximum revenue captureRecruit, appraise and develop the Patient Access Leaders within each teamDevelop and implement working alongside the Facility Senior Management Team (SMT).Ensure compliance with statutory and regulatory procedures in accordance with registering authorities, policies and guidelines, including internal and external financial audit requirementsContinually maintain knowledge and adherence of all Hospital procedures and policies which are related to Patient Access and effectively communicate changes to the teams.Build, maintain and develop effective and appropriate working relationships with all service usersMonitor, control and manage expenditure and to participate in the preparation of the department annual budgetWhat you'll bring:Management and Administration experience, ideally in Healthcare settingExcellent communication and customer service- Skills including empathy, persuasion and influenceProfessional skills including reliability, work ethic and workplace etiquetteProblem solving ability and high emotional intelligenceWhy HCA UK?Originally founded over 50 years ago by Dr Thomas Frist, HCA has gone on to become one of the world’s leading healthcare providers. In the UK, we’re one of the largest providers of privately funded healthcare and have invested over £500 million in the latest treatments, technology, techniques, medication and facilities. Being part of a large multisite, established healthcare group we can offer you unrivalled opportunities for career progression through internal and external courses, as well as working conditions that prioritise both your mental and physical wellbeing.By caring for our employees, we empower them to provide exceptional care for our patients. That’s why we offer a host of flexible benefits that reflect the invaluable contribution they make every day. As a Patient Access Manager, you’ll be eligible for:25 days holiday each year (plus bank holidays) increasing with service, with option to buy or sell leave to suit you.Private Healthcare Insurance for treatment at our leading hospitals.Private pension contribution which increases with length of service.Season Ticket Loan and Cycle to Work scheme.Brand new Electric car scheme with Octopus EnergyGroup Life Assurance from day one.Critical illness cover.Enhanced Maternity and Paternity pay.Corporate staff discount for all facilities including Maternity packages at The Portland.Comprehensive range of flexible health, protection and lifestyle benefits to suit you.Discounts with over 800 major retailers.Culture and valuesAt HCA UK we believe exceptional care starts with our people. We celebrate the unique perspectives and different experiences each of us bring as we know that when you feel seen, heard and supported you can be at your best for our patients, and each other.The Wilmslow Hospital team also have an active social team who arrange celebrations inside and outside of work.Our mission is simple, above all else we’re committed to the care and improvement of human life, a clear statement that extends to both our patients and colleagues. To achieve this, we live and breathe four core values:Unique and Individual: We recognise and value everyone as unique and individualKindness and compassion: We treat people with kindness and compassionHonesty, integrity and fairness: - We act with absolute honesty, integrity and fairnessLoyalty, respect and dignity: We trust and treat one another as valued members of the HCA UK family with loyalty, respect and dignityReasonable adjustmentsWe believe everyone should feel comfortable to bring their full self to work and be afforded the same opportunities. As a Disability Confident committed organisation, we’re happy to discuss flexible working arrangements to suit your needs as well as offer reasonable adjustments throughout our recruitment process, and in the workplace, to anyone that needs them.#LI-LC1