Access & Information Processing Specialist

Shared Services Connected Ltd; Newcastle upon Tyne; Hybrid; GBP 24,000 - 29,000; Full time

Benefits offered by this job

25 days annual leave (buy additional)

Health cash plan

Life assurance

Pension

Job summary

Shared Services Connected Ltd (SSCL), part of the Sopra Steria UK Family, is seeking a Process Assistant to support the Delivery Data Protection team in Newcastle. You will help manage Right of Access and Information Requests, logging and tracking records while ensuring timely, accurate processing in line with legal and service requirements.

The role is hybrid with attendance at the office at least two days per week (Mon and Wed).

Qualifications

• Strong attention to detail and accuracy when handling information and maintaining records.
• Excellent organisational skills with the ability to prioritise and manage workloads effectively.
• Strong communication skills and the ability to build positive working relationships.
• A customer-focused approach and commitment to delivering a high-quality service.
• Ability to work effectively within a team and adapt to changing priorities.

Responsibilities

• Managing and monitoring Right of Access Requests to ensure service levels and legal requirements are met.
• Logging, acknowledging and maintaining accurate records for requests and documentation.
• Completing end-to-end processing activities for Information Requests within agreed timescales.
• Conducting security verification checks and liaising with individuals to obtain required information.
• Supporting Team Leaders with queries, escalations and workload management.
• Working with internal teams to obtain, organise and securely manage information required to fulfil requests.

Skills

Attention to detail

Organisational skills

Communication skills

Customer-focused

Team player

Problem solving

Job description

Shared Services Connected Ltd (SSCL), part of the Sopra Steria UK Family, is seeking a Process Assistant to support the Delivery Data Protection team in Newcastle. You will help manage Right of Access and Information Requests, logging and tracking records while ensuring timely, accurate processing in line with legal and service requirements.

The role is hybrid with attendance at the office at least two days per week (Mon and Wed).