Process Assistant - 6 month FTC

Shared Services Connected Ltd; Newcastle upon Tyne; Hybrid; GBP 24,000 - 29,000; Full time

Benefits offered by this job

25 days annual leave (buy additional)

Health cash plan

Life assurance

Pension

Job summary

Shared Services Connected Ltd (SSCL), part of the Sopra Steria UK Family, is seeking a Process Assistant to support the Delivery Data Protection team in Newcastle. You will help manage Right of Access and Information Requests, logging and tracking records while ensuring timely, accurate processing in line with legal and service requirements.

The role is hybrid with attendance at the office at least two days per week (Mon and Wed).

Qualifications

• Strong attention to detail and accuracy when handling information and maintaining records.
• Excellent organisational skills with the ability to prioritise and manage workloads effectively.
• Strong communication skills and the ability to build positive working relationships.
• A customer-focused approach and commitment to delivering a high-quality service.
• Ability to work effectively within a team and adapt to changing priorities.

Responsibilities

• Managing and monitoring Right of Access Requests to ensure service levels and legal requirements are met.
• Logging, acknowledging and maintaining accurate records for requests and documentation.
• Completing end-to-end processing activities for Information Requests within agreed timescales.
• Conducting security verification checks and liaising with individuals to obtain required information.
• Supporting Team Leaders with queries, escalations and workload management.
• Working with internal teams to obtain, organise and securely manage information required to fulfil requests.

Skills

Attention to detail

Organisational skills

Communication skills

Customer-focused

Team player

Problem solving

Job description

Are you highly organised, detail-focused, and passionate about delivering excellent service while working as part of a supportive team? We're looking for a Process Assistant to join our Delivery Data Protection team, supporting the management of Right of Access Requests and Information Requests. You'll become part of a small, close-knit team where collaboration, accuracy and customer service are at the heart of everything we do. Working closely with Team Leaders and stakeholders across the business, you'll play a key role in ensuring requests are processed efficiently, accurately and in line with legal and service requirements.

This is an excellent opportunity for someone who enjoys structured processes, has a keen eye for detail, and takes pride in delivering high-quality work. You'll gain valuable experience within a specialist area while contributing to an important service that supports both customers and the wider business.

This role is based in Newcastle and operates on a hybrid working model, with an expectation to attend the office minimum two days per week (currently Monday and Wednesday), with flexibility required to attend additional office-based meetings or training when needed.

This role is offered on a 6-month fixed-term contract, providing an excellent opportunity to gain experience within a specialist team and make a meaningful impact from day one. There is also the potential for the contract to be extended, subject to business requirements and individual performance, making this a great opportunity for someone looking to develop their skills and build their career within a supportive and collaborative environment.

What you'll be doing:

• Managing and monitoring Right of Access Requests to ensure service levels and legal requirements are met.
• Logging, acknowledging and maintaining accurate records for requests and associated documentation.
• Completing end-to-end processing activities for Information Requests within agreed timescales.
• Conducting security verification checks and liaising with individuals to obtain required information and documentation.
• Supporting Team Leaders with queries, escalations and workload management activities.
• Working with internal teams to obtain, organise and securely manage information required to fulfil requests.

What you'll bring:

• Strong attention to detail and accuracy when handling information and maintaining records.
• Excellent organisational skills with the ability to prioritise and manage workloads effectively.
• Strong communication skills and the ability to build positive working relationships.A customer-focused approach and commitment to delivering a high-quality service.
• The ability to work effectively within a team and adapt to changing priorities.
• A proactive approach to problem solving and following policies and procedures consistently.

It would be great if you had:

• Experience working within a process-driven or administrative environment.
• Confidence using multiple systems and databases to update and maintain records.
• Experience working collaboratively with a range of internal stakeholders.
• Understanding of the importance of confidentiality and handling sensitive information.

Employment Type:

Full-time, 6 month Fixed Term Contract.

Location:

Newcastle

Security Clearance Level:

SC

Salary:

£26,298.00 per annum

Benefits:

• 25 days annual leave with the choice to buy additional days
• health cash plan
• life assurance
• pension

Loved reading about this job and want to know more about us?

Shared Services Connected Ltd (SSCL), part of the Sopra Steria UK Family, is the market leader in critical business support services for the UK public sector. Operating at size and scale since 2013, SSCL has delivered over £950 million of savings – providing more funds for front line public services. We transform services using digital solutions and innovative technology, developing platforms that enable flexibility to meet the changing needs of our Government, Defence and Police clients.

We employ around 3,000 people who sit at the heart of our business strategy. Their passion and connection to our values and our purpose is what sets us apart and recognises SSCL as one of Great Place To Work® UK’s best workplaces. We deliver social value within our services and work with our clients and community partners to support programmes such as education and employability initiatives across the UK.