Information Access Officer

Office Angels; Ringway; Hybrid; GBP 32,000 - 38,000; Full time

Benefits offered by this job

30 days holiday

Flexitime

Enhanced pension

Job summary

Office Angels Limited is seeking an Information Access Officer in Manchester city centre. The role is hybrid (one day per week in the office) with a 35-hour week and a 2-year fixed-term contract, starting January 2027.

You will handle information requests under FOIA and data protection laws, craft clear responses, manage deadlines, and collaborate with teams to ensure compliant, well-documented outcomes. Salary ranges £32,000–£38,000 depending on experience.

Qualifications

• Experience handling Freedom of Information and Subject Access requests.
• Solid understanding of UK data protection legislation.
• Strong analytical and research skills.
• Excellent customer service and communication skills.
• Attention to detail and confidentiality.
• Ability to manage caseloads and meet deadlines.

Responsibilities

• Provide clear, accurate written responses to subject access requests, FOIA requests and other information requests in line with statutory requirements.
• Research, review, collate and organise information from the organisation's systems to respond to requests.
• Identify and apply exemptions from disclosure in line with relevant legislation.
• Manage a varied caseload of information requests and meet statutory deadlines and service standards.
• Collaborate with colleagues across the organisation to facilitate timely responses.
• Handle queries from external requesters and internal colleagues professionally.
• Offer ad-hoc guidance on information access matters and promote best practices.
• Maintain knowledge of information access legislation and case law.
• Ensure accurate audit trails in the electronic case management system.
• Contribute to team meetings and represent the Information Access Team at events.

Skills

FOI requests experience

Data protection knowledge

Analytical skills

Written and verbal communication

Job description

Information Access Officer

City Centre, Manchester

Hybrid - one day per week in the office

FTC - 2 years

Salary - £32,000 - £38,000 depending on experience

35 hour week, Monday - Friday

January 2027 start date

Benefits include 30 days holiday, flexitime + enhanced pension

Our client is seeking an enthusiastic and skilled Information Access Officer to join their team. This is a fantastic opportunity for individuals who thrive in a dynamic environment and have a passion for ensuring compliance with data protection legislation and freedom of information requests.

Key Responsibilities:

• Providing Clear Responses: Craft clear and accurate written responses to subject access requests, FOIA requests and other information requests in alignment with statutory requirements.


• Information Management: Research, review, collate and organise information from the organisation's systems, ensuring thorough and effective responses to requests.


• Assessing Exemptions: Identify and apply exemptions from disclosure in compliance with relevant legislation, ensuring that responses are accurate and well-founded.


• Caseload Management: Manage a varied caseload of information requests, prioritising effectively to meet statutory deadlines and internal service standards.


• Collaboration: Engage proactively with colleagues across the organisation to facilitate timely responses to external information requests.


• Professional Queries Handling: Address queries from both external requesters and internal colleagues with professionalism and constructive communication.


• Promoting Best Practises: Offer ad-hoc advice and guidance on information access matters, promoting best practises throughout the organisation.


• Continuous Development: Maintain knowledge of information access legislation and case law to stay ahead in the field.


• Audit Trail Maintenance: Ensure accurate maintenance of the electronic case management system for a complete audit trail of request processing.


• Participation in Meetings: Actively contribute to team meetings and represent the Information Access Team at internal and external gatherings.

Person Specification:

• Previous experience or either Freedom of Information requests or Subject Access requests - applications will not be considered without this experience


• A solid understanding of UK data protection legislation and the Freedom of Information Act 2000 with practical experience in managing information requests from start to finish.


• Strong analytical and research skills, enabling the identification of relevant information across various organisational systems.


• Excellent customer service skills, ensuring that the needs of both internal and external customers are met positively.


• Exceptional written and verbal communication skills, capable of producing tailored responses that comply with statutory requirements.


• A keen eye for detail, ensuring high accuracy when reviewing information and preparing responses.


• The ability to build productive working relationships with colleagues and stakeholders to facilitate the effective progression of information requests.


• A commitment to maintaining confidentiality and handling sensitive information with care.

Recruitment Schedule: Closing date 6th November and Interviews to be held on 23rd and 24th November

Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

We are an equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website