Access Control & Vetting Administrator (Part Time)

Dalkia; Gloucester; Remote; GBP 9,000 - 12,000; Part time

Benefits offered by this job

Holiday allowance

Life Assurance

Pension scheme

Private medical insurance

Recognition programmes

Referral bonus

Volunteer day

Flexible benefits

Wellbeing programme

Job summary

Dalkia is seeking a part-time Access Control and Vetting Administrator to join our Facilities Management team at Gloucester Business Park. The role supports EDF Vetting activities, manages BPSS processes and coordinates security clearances for staff and contractors.

The role involves day-to-day liaison with EDF colleagues and contractors, with a focus on accuracy, process adherence and customer-focused service delivery. 20 hours per week, Mon-Fri, 8am-12pm.

Qualifications

• Experience of working well in a team yet able to work independently when needed.
• Highly organised and comfortable following defined processes and procedures.
• Excellent customer service skills using telephone, IT systems and face-to-face interactions.
• Ability to work in a fast-paced environment and meet KPIs.
• Deal with customers, colleagues and service partners at various levels.
• Put the customer first and suggest improvements to service.

Responsibilities

• Support the EDF Vetting Officer in the BPSS Vetting Process and Vetting activities.
• Enforce secure Vetting lifecycle in line with ONR requirements.
• Deliver security clearance administration and verify all clearances.
• Provide in-house training on Vetting systems for new staff.
• Monitor clearance expiries and requests; uphold Security Policy knowledge.
• Verify clearances for employees, contractors and associates; maintain stakeholder relations.

Skills

Customer service

Interpersonal skills

Organised

Attention to detail

Problem solving

IT systems

Telephone manner

Tools

Microsoft Office

Vetting software

Job description

Dalkia have an opportunity for a part-time Access Control and Vetting Administrator to join our Facilities Management team at our prestigious EDF office in Gloucester Business Park.

About Dalkia UK

At Dalkia, we're driven by a shared purpose: tackling climate change and building a better, more sustainable future. We bring together talented people who share knowledge, challenge each other and grow together.

Backed by EDF, Britain's biggest generator of low carbon electricity, we're a people-first culture. With 5,000+ employees and £600m+ turnover, we combine the strength of a major group with a great culture, innovative mindset and inclusive values making Dalkia a great place to work and grow your career.

Permanent, P/T

Hours: 20 hours per week, Monday – Friday, 8am – 12pm + holiday and sickness cover

Location: Gloucester Business Park

This is a newly created part-time role working alongside our customer in their Access Control & Vetting Team in Gloucester. Day to day activities will be driven by our client and interactions will be primarily with EDF colleagues, contractors, visitors.

The core purpose of the role will be to support our customer EDF, in the management of access control to the corporate estate, ACS Project, Administrative support to Company Security Management Team. Support to the management of several security projects including Visitor Management System and the Access Control System including a legacy ACS system as well as the new ACS Platform.

Main Duties

• Support the EDF Vetting Officer in the BPSS Vetting Process by supportingall types of Security Vetting.
• Enforcing Secure Vetting life cyclein line with ONR requirements.
• Delivering first class Security Clearance administration, verifying all clearances
• Being responsible forin-housing training regarding new staff and Vetting systems
• Monitoring all existing clearance expiries and requests whilst maintaining knowledge of all Security Policy framework.
• Verifying that clearances for employees, contractors and associates Maintaining strong stakeholder

Essential Requirements

• Experience of successfully working within a team environment but comfortable working on their own at times
• A highly organised individual who is comfortable following processes and procedures
• Excellent Customer Service skills with experience of using telephone and IT systems, and in person, in resolving queries
• Ability to work in a fast paced environment and to ensure adherence to KPIs
• Dealing with customers, colleagues and service partners at various levels
• Always puts the customer first and is comfortable making suggestions to improve service
• Resilience within an often fast paced environment and able to prioritise workload
• Customer-service oriented with a problem-solving attitude
• Used IT as part of previous roles
• Good interpersonal skills and telephone manner
• Has a high degree of personal integrity

Benefits

• 25 days holiday increasing with length of service, plus Bank Holidays + birthday off, + option to purchase additional 5 days
• Life Assurance
• Pension scheme
• Private medical insurance (after 1 year service)
• Employee recognition programmes which reward exceptional achievements
• Employee Referral bonus with generous bonuses for ‘referring a friend'
• The opportunity to use one working day per year volunteering to help the local community
• Flexible Benefits Scheme – including eye care voucher, store discounts for major retailers, salary sacrifice electric car vehicle lease scheme, personal IT equipment loans, impartial financial/savings guidance
• Company sick pay
• Access to wellbeing programmes
• Employee Assistance Programme - free, confidential 24/7 365 support on all lifestyle matters
• Full induction and training
• Smartphone and Tablet / laptop (where applicable for role)
• Uniform and PPE (where applicable for role)
• Access to our extensive career portal with career planner tool and online learning

Our Values

People First – It starts with health, safety and wellbeing

Better Together – A collaborative team

Trusted Partners – Dedicated to our clients' success

Taking Responsibility – Making a positive difference

Equity, Diversity & Inclusion

We're committed to an inclusive and fair recruitment process. If you need any adjustments please let us know, in confidence, our team is here to support you

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