Reception Front of House

Dalkia UK; Greater London; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

25 days holiday

Life Assurance

Pension scheme

Private medical insurance

Employee recognition

Referral bonus

Volunteer day

Flexible benefits

Sick pay

Wellbeing programmes

Employee Assistance Programme

Induction and training

IT equipment provided

Uniform supplied

Career portal access

Job summary

Dalkia UK is seeking a Front of House Receptionist for our Facilities Management team at Nova North, central London. You’ll be the first point of contact for customers, employees, visitors and contractors, delivering a warm, professional welcome while ensuring that meeting rooms and workspace facilities are well maintained.

This permanent, full-time role offers a Monday–Friday 40-hour week with hours 7am–5pm, and a supportive team focused on delivering a top-quality service in a modern office

Qualifications

• Previous experience in Reception or Front of House.
• Able to communicate at all levels and share information effectively.
• Able to provide excellent levels of customer service.
• Positive, solution-driven mindset.
• Excellent IT skills including Word, Outlook, Excel and Teams.

Responsibilities

• Act as the first point of contact for customers, employees, visitors and contractors, ensuring a warm, friendly and professional welcome.
• Maintain reception, meeting rooms and workplace facilities to be available and well-presented at all times.
• Combine Front of House duties with Floor Champion responsibilities across allocated floors.
• Provide cover for reception when required and assist with related tasks.

Skills

Customer service

Communication

Multitasking

Time management

IT skills

Teamwork

Confidentiality

Presentable

Tools

Microsoft Word

Outlook

Excel

Teams

Job description

Dalkia have an opportunity for a Front of House Receptionist to join our Facilities Management team at our prestigious EDF office in Nova North, central London.

About Dalkia

At Dalkia, we're driven by a shared purpose: tackling climate change and building a better, more sustainable future. We bring together talented people who share knowledge, challenge each other and grow together. Backed by EDF, Britain's biggest generator of low carbon electricity, we're a people‑first culture. With 5,000+ employees and £600m+ turnover, we combine the strength of a major group with a great culture, innovative mindset and inclusive values making Dalkia a great place to work and grow your career.

The Opportunity

Permanent, F/T

Hours: 40 hours per week, Monday – Friday, between the hours of 7am – 5pm

Location: Nova North, Victoria, London

This is a great opportunity for a proactive, customer-focused individual to join our Facilities Management Team, providing a Five Star Customer Service Experience to users of the site. The role will be the first point of contact for customers, employees, visitors and contractors, ensuring that everyone receives a warm, friendly and professional welcome. The postholder will also ensure that all reception, meeting room and workplace facilities are maintained and available for use at all times.

The Receptionist support will combine traditional Front of House and reception responsibilities with proactive Floor Champion duties, including taking ownership of allocated floor areas and ensure that workspaces, meeting rooms, kitchens, breakout areas and collaboration spaces remain safe, clean, organised, operational and welcoming.

Essential Requirements

• Previous experience in Reception, Customer Service, Facilities Management or Front of House.
• Able to communicate at all levels and share information effectively.
• Able to provide excellent levels of customer service and possess experience within a customer service-driven environment.
• Positive, solution-driven mindset.
• Excellent communication and interpersonal skills.
• Strong organisational and time management skills.
• Ability to multitask and prioritise competing workloads with a "can-do" attitude.
• Excellent attention to detail and a methodical approach.
• Ability to work independently and as part of a wider team.
• Excellent IT skills, including Microsoft Word, Outlook, Excel and Teams.
• Willingness and aptitude to learn new systems and procedures.
• Practical, flexible and innovative approach to work, including providing cover when required.
• Ability to maintain confidentiality and professionalism at all times.
• Presentable and personable with a professional manner.

Desirable Requirements

• Experience within Facilities Management or Corporate Front of House environments.
• Mailroom, post room or logistics experience.
• First Aid experience.
• Fire Marshal experience.
• Experience using meeting room booking or Facilities Management systems.
• Experience supporting workplace services within a corporate environment.

Benefits

• 25 days holiday increasing with length of service, plus Bank Holidays + birthday off, + option to purchase additional 5 days
• Life Assurance
• Pension scheme
• Private medical insurance (after 1 year service)
• Employee recognition programmes which reward exceptional achievements
• Employee Referral bonus with generous bonuses for 'referring a friend'
• The opportunity to use one working day per year volunteering to help the local community
• Flexible Benefits Scheme – including eye care voucher, store discounts for major retailers, salary sacrifice electric car vehicle lease scheme, personal IT equipment loans, impartial financial/savings guidance
• Company sick pay
• Access to wellbeing programmes
• Employee Assistance Programme - free, confidential 24/7 365 support on all lifestyle matters
• Full induction and training
• Smartphone and Tablet / laptop (where applicable for role)
• Uniform and PPE (where applicable for role)
• Access to our extensive career portal with career planner tool and online learning

Our Values

People First – It starts with health, safety and wellbeing

Better Together – A collaborative team

Trusted Partners – Dedicated to our clients' success

Taking Responsibility – Making a positive difference

Equity, Diversity & Inclusion

We're committed to an inclusive and fair recruitment process. If you need any adjustments please let us know, in confidence, our team is here to support you

INDDF2