Academy Support Assistant

North East Ambition; Tees Valley; On-site; GBP 25,185 - 25,583; Part time

Benefits offered by this job

Free onsite parking

High quality CPD & development

LGPS pension scheme

Employee Assistance Programme

Job summary

Northern Education Trust is seeking a dedicated Academy Support Assistant to work at Dyke House Academy. The role focuses on front of house, customer service, and administrative support to NCSE Facilities and academy activities.

Part-time position (5 hours per week) with evenings and weekends, permanent contract. You will handle enquiries, process hire agreements, and help ensure the facility runs smoothly for staff and visitors.

Qualifications

• Strong customer service skills and Front of House professionalism.
• Reliable administrative and organisational abilities.
• A flexible attitude toward work and shift availability.
• Awareness of health and safety, confidentiality, and GDPR guidelines.

Responsibilities

• Customer Service & Administration: Receive enquiries, respond to routine correspondence, process Hire Agreements.
• General Office Support: Handling telephone calls and photocopying.
• Event & Facility Preparation: Assist with arrangements for NCSE Facilities and Academy events.
• Facility Upkeep: Maintain high standards of cleanliness across internal and external areas.
• Flexibility: Cover shifts at short notice when needed.

Skills

Customer service

Administration

Flexibility

Health & Safety / GDPR awareness

Job description

Post: Academy Support Assistant

Contract Type: Permanent

Salary Range: Grade 2, SCP4 – SCP5 (£25,185.00 - £25,583.00 FTE) Pro rata salary £3,403.00 - £3,457.00

Working Type: Part time, 5 hours per week (hours to be agreed), evenings and weekends, 52 working weeks (additional hours may also be available)

Base: Dyke House Academy, Mapleton Road, Hartlepool, TS24 8NQ

Please note: the post holder will be engaging in regulated activity, working mainly or wholly with children. This position is exempt from the rehabilitation of offender’s act 1974. It is an offence to apply for this role if you are barred from engaging in regulated activity relevant to children.

Northern Education Trust (NET) is a charitable education Trust with a good track record for school improvement. The Trust sponsors 30 academies; 17 secondary and 13 primaries across the North of England in fourteen Local Authority regions.

Northern Education Trust is seeking a dedicated and flexible Academy Support Assistant to support the Northern Education Trust Community Sport and Events (NCSE) Facilities and wider academy activities at Dyke House Academy.

In this role, you will act as a key point of contact for Front of House, delivering outstanding customer service, handling enquiries, and helping to ensure the facility runs smoothly and welcomingly for all internal and external users.

Key Responsibilities

• Customer Service & Administration: Receive enquiries for NCSE Facilities, respond to routine correspondence, process Hire Agreements, and build positive relationships with facility users.
• General Office Support: Provide general administrative support, including handling telephone calls and photocopying.
• Event & Facility Preparation: Assist with arrangements for NCSE Facilities and Academy events.
• Facility Upkeep: Undertake duties to maintain high standards of cleanliness and appearance across both internal and external areas of the facility.
• Flexibility: Maintain a flexible approach to covering shifts at short notice when needed.

What We Are Looking For

• Strong customer service skills and a professional Front of House manner.
• Reliable administrative and organisational abilities.
• A flexible attitude toward work and shift availability.
• Awareness of health and safety, confidentiality, and GDPR guidelines.

Northern Education Trust offers:

• The opportunity to work and progress across the family of schools, should you wish in the future;
• The chance to apply for leadership roles in the Deeps structure taking on a whole school leadership project;
• The support and expertise of Director of Subjects.
• A full and detailed programme of support and development for all;
• A further comprehensive programme of professional development, including leadership, provided through the NET Staff College.

Employee benefits

• Free onsite parking
• High quality continuous professional development
• Occupational sick pay, maternity and paternity pay
• Access to the generous Local Government Pension Scheme (LGPS)
• Employee Assistance Programme

In accordance with Keeping Children Safe in Education 2025, an online search will be completed on all shortlisted applicants prior to interview. Any relevant information will be discussed further with the applicant during the interview process.

The Trust is committed to considering flexible working requests.

The Trust is committed to safer recruitment practice and pre-employment checks will be undertaken before any appointment is confirmed. All posts are subject to enhanced disclosure and barring service checks. We expect all adults to share our commitment to safeguarding and the health and wellbeing of our pupils.

For more information, please contact Ms Andrea Thompson, Business Manager at [e-mail]

Closing date: Midnight on Sunday 6th September 2026