Academy Support Assistant

Dyke House Sports and Technology College; Tees Valley; On-site; GBP 18,000 - 24,000; Part time

Job summary

Dyke House Academy, part of the Northern Education Trust in Tees Valley, is seeking an Academy Support Assistant to manage Front of House and support NCSE Facilities and academy activities. You will deliver customer service, handle enquiries, and help ensure the facility runs smoothly and welcoming for users.

Ideal candidates will have strong customer service, reliable administration, and a flexible approach to shifts, with awareness of GDPR, health and safety.

Qualifications

• Strong customer service skills.
• Reliable administrative and organisational abilities.
• Flexible attitude toward work and shifts.
• Awareness of GDPR guidelines and health & safety.

Responsibilities

• Receive enquiries for NCSE Facilities, respond to routine correspondence, process Hire Agreements, and build positive relationships with facility users.
• Provide general administrative support, including handling telephone calls and photocopying.
• Assist with arrangements for NCSE Facilities and Academy events.
• Undertake duties to maintain high standards of cleanliness and appearance across internal and external areas.
• Maintain a flexible approach to covering shifts at short notice when needed.

Skills

Customer service

Administration

Front of House

Shift flexibility

Job description

Northern Education Trust is seeking a dedicated and flexible Academy Support Assistant to support the Northern Education Trust Community Sport and Events (NCSE) Facilities and wider academy activities at Dyke House Academy.

In this role, you will act as a key point of contact for Front of House, delivering outstanding customer service, handling enquiries, and helping to ensure the facility runs smoothly and welcomingly for all internal and external users.

Key Responsibilities

• Customer Service & Administration:Receive enquiries for NCSE Facilities, respond to routine correspondence, process Hire Agreements, and build positive relationships with facility users.
• General Office Support:Provide general administrative support, including handling telephone calls and photocopying.
• Event & Facility Preparation:Assist with arrangements for NCSE Facilities and Academy events.
• Facility Upkeep:Undertake duties to maintain high standards of cleanliness and appearance across both internal and external areas of the facility.
• Flexibility:Maintain a flexible approach to covering shifts at short notice when needed.

What We Are Looking For

• Strong customer service skills and a professional Front of House manner.
• Reliable administrative and organisational abilities.
• A flexible attitude toward work and shift availability.
• Awareness of health and safety, confidentiality, and GDPR guidelines.