Academic Operations & Governance Lead

BIMM University; West Midlands; On-site; GBP 32,000 - 40,000; Full time

Benefits offered by this job

25 days holiday

Smart pension

Comprehensive benefits

Job summary

BIMM University is seeking an Academic Services Coordinator to support academic operations across quality assurance, assessment, governance, timetabling, partnerships and regulatory compliance. You will oversee cyclical activity and provide guidance to colleagues to ensure processes are delivered consistently and in line with institutional requirements.

The role contributes to audit readiness and continuous service improvement, with the postholder able to work across BIMM University’s campuses

Qualifications

• Experience working in higher education or a regulated professional services environment.
• Strong knowledge of academic regulations, policies and procedures, and confidence applying them in practice.
• Experience handling complex operational activity and making informed decisions within established frameworks.
• The ability to manage multiple priorities, coordinate cyclical activity and meet competing deadlines.
• Confidence using systems and data to support operational planning, reporting and decision‑making.
• Excellent organisational skills, with a high level of accuracy and attention to detail.
• Strong communication and interpersonal skills, with the ability to build effective relationships across a range of stakeholders.
• A collaborative approach and a commitment to providing an inclusive, accessible and high-quality service.
• An interest in continuous improvement and the effective use of digital tools, including AI, to support ways of working.

Responsibilities

• Manage key academic operations within assigned areas, ensuring regulations, policies and procedures are applied consistently.
• Oversee designated workstreams, ensuring activity is completed to agreed standards, deadlines and service expectations.
• Lead the administration of assessment, progression and award processes, including preparing for and supporting academic boards.
• Maintain and analyse information held within institutional systems, producing reports and identifying trends, risks or areas requiring attention.
• Provide clear and practical guidance to colleagues on academic regulations, policies and operational procedures.
• Deliver high-quality governance support, including committee administration, documentation, record keeping and action tracking.
• Build effective working relationships across the University to support a joined-up and consistent approach to academic services.
• Contribute to the review and enhancement of processes, helping to improve efficiency, compliance and service quality.

Skills

Experience in higher education

Knowledge of academic regulations

Operations management

Data analysis

Communication skills

Team collaboration

Digital tools mindset

Job description

BIMM University is seeking an Academic Services Coordinator to support academic operations across quality assurance, assessment, governance, timetabling, partnerships and regulatory compliance. You will oversee cyclical activity and provide guidance to colleagues to ensure processes are delivered consistently and in line with institutional requirements.

The role contributes to audit readiness and continuous service improvement, with the postholder able to work across BIMM University’s campuses