Academic Services Coordinator

BIMM University; Birmingham; On-site; GBP 32,000 - 40,000; Full time

Benefits offered by this job

25 days holiday per year (FTE)

SMART pension

A comprehensive benefits package

Job summary

BIMM University is seeking an Academic Services Coordinator to support the effective delivery of academic operations across governance, quality assurance, assessment and timetabling. The role involves overseeing cyclical activity, guiding colleagues and ensuring processes align with institutional requirements.

You will contribute to audit readiness and the continuous improvement of services and systems, with a focus on accuracy and compliance.

Qualifications

• Experience in higher education or regulated professional services.
• Strong knowledge of academic regulations, policies and procedures.
• Proven ability to handle complex operational activity.
• Ability to manage multiple priorities and meet deadlines.
• Comfort with systems and data for planning and reporting.

Responsibilities

• Manage key academic operations within assigned areas, ensuring regulations, policies and procedures are applied consistently.
• Oversee designated workstreams, ensuring activity meets deadlines and service expectations.
• Lead administration of assessment, progression and award processes, including boards preparation and support.
• Analyse institutional data, generate reports, identify trends and risks needing attention.
• Provide clear guidance on academic regulations and procedures to colleagues.
• Deliver governance support including committee administration, documentation and tracking actions.
• Build relationships across the University to support a joined-up approach to academic services.
• Contribute to reviewing and enhancing processes to improve efficiency, compliance and service quality.

Skills

Higher education experience

Regulatory knowledge

Data reporting

Stakeholder communication

Governance support

Education

Relevant degree

Job description

Academic Services Coordinator

Salary: £31,720 – £39,520 per annum

At BIMM University, we're more than just an educational institution; we're a vibrant community dedicated to nurturing creativity and empowering students to reach their full potential. With campuses across the UK, Ireland, and Germany, we offer a diverse range of courses in modern music, performing arts, filmmaking and creative technology. Our commitment to excellence in creative arts education sets us apart, providing students with the knowledge, skills, and opportunities they need to succeed in their chosen fields.

About the Role

As an Academic Services Coordinator, you'll support the effective delivery of academic operations across a range of specialist areas, including quality assurance, assessment, governance, timetabling, partnerships and regulatory compliance. You'll oversee complex and cyclical activity, provide guidance to colleagues and help ensure academic processes are delivered consistently, accurately and in line with institutional requirements.

This role contributes to the University's readiness for audit, review and quality assurance activity, while supporting the continuous improvement of services, systems and ways of working.

What You'll Do:

• Manage key academic operations within assigned areas, ensuring regulations, policies and procedures are applied consistently.
• Oversee designated workstreams, ensuring activity is completed to agreed standards, deadlines and service expectations.
• Lead the administration of assessment, progression and award processes, including preparing for and supporting academic boards.
• Maintain and analyse information held within institutional systems, producing reports and identifying trends, risks or areas requiring attention.
• Provide clear and practical guidance to colleagues on academic regulations, policies and operational procedures.
• Deliver high-quality governance support, including committee administration, documentation, record keeping and action tracking.
• Build effective working relationships across the University to support a joined‑up and consistent approach to academic services.
• Contribute to the review and enhancement of processes, helping to improve efficiency, compliance and service quality.

What You'll Bring:

• Experience working in higher education or another regulated professional services environment.
• Strong knowledge of academic regulations, policies and procedures, and confidence applying them in practice.
• Experience handling complex operational activity and making informed decisions within established frameworks.
• The ability to manage multiple priorities, coordinate cyclical activity and meet competing deadlines.
• Confidence using systems and data to support operational planning, reporting and decision‑making.
• Excellent organisational skills, with a high level of accuracy and attention to detail.
• Strong communication and interpersonal skills, with the ability to build effective relationships across a range of stakeholders.
• A collaborative approach and a commitment to providing an inclusive, accessible and high‑quality service.
• An interest in continuous improvement and the effective use of digital tools, including AI, to support ways of working.

The postholder can be based at any of BIMM University’s nine campuses (Brighton, London, Essex, Bristol, Birmingham, Manchester, Leeds, Berlin or Dublin).

Candidates may come from a range of Academic Services backgrounds. Experience of casework, quality assurance, assessment, governance, partnerships or related functions would be valuable, with particular interest in candidates who have worked in casework and/or partnership environments.

Why BIMM University

We are a values‑led organisation, meaning our core values underpin all that we do:

Believe in Everyone, Challenge the Norm, Grow Together, Do The Right Thing, Own It.

In addition to joining a committed and dedicated team, you will have access to:

• 25 days holiday per year (FTE)
• SMART pension
• A comprehensive benefits package

We continually strive to create a culture of inclusivity so that we truly represent our diverse communities. We particularly welcome applications from people of colour who are underrepresented in our organisation.

We are committed to promoting the safety and welfare of our students therefore, all successful applicants are required to complete a basic DBS disclosure. Depending on the role, you may be required to complete an enhanced check / enhanced check with barred list if required by statute and internal policy.