Academic Services Coordinator

Get Staffed Online Recruitment Limited; Birmingham; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

25 days holiday

Job summary

The postholder can be based at any of our client's nine campuses (Brighton, London, Essex, Bristol, Birmingham, Manchester, Leeds, Berlin or Dublin).

Candidates may come from a range of Academic Services backgrounds. Experience of casework, quality assurance, assessment, governance, partnerships or related functions would be valuable, with particular interest in candidates who have worked in casework and/or partnership environments.

Qualifications

• Experience working in higher education or another regulated professional services environment.
• Strong knowledge of academic regulations, policies and procedures, and confidence applying them in practice.
• Experience handling complex operational activity and making informed decisions within established frameworks.
• Confidence using systems and data to support operational planning, reporting and decision-making.
• Excellent organisational skills, with a high level of accuracy and attention to detail.
• Strong communication and interpersonal skills, with the ability to build effective relationships across a range of stakeholders.
• A collaborative approach and a commitment to providing an inclusive, accessible and high-quality service.
• An interest in continuous improvement and the effective use of digital tools, including AI, to support ways of working.

Responsibilities

• Manage key academic operations within assigned areas, ensuring regulations, policies and procedures are applied consistently.
• Oversee designated workstreams, ensuring activity is completed to agreed standards, deadlines and service expectations.
• Lead the administration of assessment, progression and award processes, including preparing for and supporting academic boards.
• Maintain and analyse information held within institutional systems, producing reports and identifying trends, risks or areas requiring attention.
• Provide clear and practical guidance to colleagues on academic regulations, policies and operational procedures.
• Deliver high-quality governance support, including committee administration, documentation, record keeping and action tracking.
• Build effective working relationships across the University to support a joined-up and consistent approach to academic services.
• Contribute to the review and enhancement of processes, helping to improve efficiency, compliance and service quality.

Skills

Higher education experience

Regulated environment experience

Knowledge of academic regulations

Data-driven decision making

Communication skills

Job description

Our client is more than just an educational institution; they are a vibrant community dedicated to nurturing creativity and empowering students to reach their full potential. With campuses across the UK, Ireland, and Germany, they offer a diverse range of courses in modern music, performing arts, filmmaking and creative technology. Their commitment to excellence in creative arts education sets them apart, providing students with the knowledge, skills, and opportunities they need to succeed in their chosen fields.

About the Role

As an Academic Services Coordinator, you'll support the effective delivery of academic operations across a range of specialist areas, including quality assurance, assessment, governance, timetabling, partnerships and regulatory compliance. You'll oversee complex and cyclical activity, provide guidance to colleagues and help ensure academic processes are delivered consistently, accurately and in line with institutional requirements.

This role contributes to the University's readiness for audit, review and quality assurance activity, while supporting the continuous improvement of services, systems and ways of working.

What You'll Do:

• Manage key academic operations within assigned areas, ensuring regulations, policies and procedures are applied consistently.
• Oversee designated workstreams, ensuring activity is completed to agreed standards, deadlines and service expectations.
• Lead the administration of assessment, progression and award processes, including preparing for and supporting academic boards.
• Maintain and analyse information held within institutional systems, producing reports and identifying trends, risks or areas requiring attention.
• Provide clear and practical guidance to colleagues on academic regulations, policies and operational procedures.
• Deliver high-quality governance support, including committee administration, documentation, record keeping and action tracking.
• Build effective working relationships across the University to support a joined-up and consistent approach to academic services.
• Contribute to the review and enhancement of processes, helping to improve efficiency, compliance and service quality.

What You'll Bring:

• Experience working in higher education or another regulated professional services environment.
• Strong knowledge of academic regulations, policies and procedures, and confidence applying them in practice.
• Experience handling complex operational activity and making informed decisions within established frameworks.The ability to manage multiple priorities, coordinate cyclical activity and meet competing deadlines.
• Confidence using systems and data to support operational planning, reporting and decision-making.
• Excellent organisational skills, with a high level of accuracy and attention to detail.
• Strong communication and interpersonal skills, with the ability to build effective relationships across a range of stakeholders.
• A collaborative approach and a commitment to providing an inclusive, accessible and high-quality service.
• An interest in continuous improvement and the effective use of digital tools, including AI, to support ways of working.

The postholder can be based at any of our client's nine campuses (Brighton, London, Essex, Bristol, Birmingham, Manchester, Leeds, Berlin or Dublin).

Candidates may come from a range of Academic Services backgrounds. Experience of casework, quality assurance, assessment, governance, partnerships or related functions would be valuable, with particular interest in candidates who have worked in casework and/or partnership environments.

Why Our Client?

They are a values-led organisation, meaning their core values underpin all that they do:

Believe in Everyone, Challenge the Norm, Grow Together, Do The Right Thing, Own It.

In addition to joining a committed and dedicated team, you will have access to:

• 25 days holiday per year (FTE)

They continually strive to create a culture of inclusivity so that they truly represent their diverse communities. They particularly welcome applications from people of colour who are underrepresented in their organisation.

They are committed to promoting the safety and welfare of their students therefore, all successful applicants are required to complete a basic DBS disclosure. Depending on the role, you may be required to complete an enhanced check / enhanced check with barred list if required by statute and internal policy.