Abbott Ambassador (Sales Specialist) South West

Abbott; Remote; GBP 60,000 - 80,000; Full time

Job summary

A global healthcare leader is seeking a Sales Ambassador based in Maidenhead, UK. This role focuses on managing existing accounts, improving customer relationships, and driving sales performance. Candidates should have a Bachelor's degree, preferably in a technical field, along with significant sales and customer service experience. The position offers competitive benefits and requires frequent travel. Join a dynamic team committed to enhancing customer satisfaction and service delivery.

Benefits

Competitive salaries

Defined contribution pension scheme

Private healthcare

Life assurance

Flexible benefits scheme

Qualifications

• Bachelor's degree or equivalent experience required.
• Preferred degree in biomedical, electrical, mechanical, or medical technology.

Responsibilities

• Manage and expand existing accounts.
• Improve customer relationships and profitability.
• Provide first line service support and technical troubleshooting.
• Implement new assays and provide ongoing training.

Skills

Sales Experience

Marketing

Customer Service

Google Docs

Serving Experience

Retail Sales

Android

Product Demos

Event Planning

Events Management

Event Marketing

Dancing

Education

Bachelor's degree or equivalent experience

Bachelor's/Engineering degree in biomedical/electrical/mechanical/medical technology

Job description

JOB DESCRIPTION:

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare with leading businesses and products in diagnostics medical devices nutritionals and branded generic medicines. Our 113000 colleagues serve people in more than 160 countries.

Abbott Diagnostics are looking for an Abbott Sales Ambassador (field based) South West UK.

The position reports directly to the Customer Experience Manager.

About the organisation

The Customer Experience Organisation is a part of our customer focusing organisation in Europe. Today there are fewer larger and more complex customers than ever before. The Customer Experience Organisation is responsible to create stronger solutions-focused customer partnerships while also meeting the day-to-day service and support needs.

Primary objective of the position

The Abbott Sales Ambassador is responsible for managing and expanding existing accounts managing and improving customer relationships improving profitability of accounts and handling first line service.

Major accountabilities

• Full revenue responsibility including forecasting and target performance achievement.
• Act as a trusted partner and advisor as Abbotts main contact to customers.
• Manage and drive the development of their accounts including key activities such as: strategic account management and post-sales implementation process.
• New product and menu expansion targeting and sales support.
• Prepare and execute regular customer business reviews.
• Manage routine renewals of base business accounts and negotiate long-term contracts.
• Provide first line service support and technical troubleshooting for defined service interventions with an average completion time of 2 hours (range 0-4 hours).
• Perform technical service bulletins (TSBs).
• Implement new assays.
• Provide ongoing training and coaching to customers.
• Oversee progress of cross-functional implementation team (post-sale) with project manager.
• Success in this role is measured by service level achievement economic profitability customer satisfaction score (NPS) contract renewal rate and managed revenue.

Educational background

Bachelors degree or equivalent experience required. Bachelors / Engineering degree in bio medical / electrical / mechanical / medical technology or commercial is preferred.

As you'd expect from a global healthcare company we offer a fantastic range of benefits including competitive salaries a superb defined contribution pension scheme private healthcare life assurance and a flexible benefits scheme.

Base pay

N/A

In specific locations the pay range may vary from the range posted.

Job Family

Sales Force

Division

CRLB Core Lab

Location

United Kingdom > Maidenhead : Remote

Additional Locations

Work Shift

Standard

Travel

Yes 75 % of the Time

Medical Surveillance

Not Applicable

Significant Work Activities

Driving a personal auto or company car or truck or a powered piece of material handling equipment

Required Experience

IC

Key Skills

• Sales Experience
• Marketing
• Customer Service
• Google Docs
• Serving Experience
• Retail Sales
• Android
• Product Demos
• Event Planning
• Events Management
• Event Marketing
• Dancing

Employment Type

Full-Time

Experience

years

Vacancy

1