A&E receptionist

North Cumbria Integrated Care NHS Foundation Trust; Whitehaven; On-site; GBP 26,000 - 27,000; Part time

Job summary

North Cumbria Integrated Care NHS Foundation Trust in Whitehaven is seeking an A&E Receptionist to join the Emergency Care Team at West Cumberland Hospital. The role requires self-motivation, good IT and excellent customer care, with the ability to stay calm under pressure and show empathy to patients.

You will cover a 24/7 rota with 12-hour or 6-hour shifts, about 18 hours a week (averaged over a month). The closing date is 26 November 2026.

Qualifications

• GCSE English language and Maths at C grade or equivalent.
• NVQ 3 in Customer Care and/or administration.
• Essential IT skills.
• Recent office/reception experience is desirable.

Responsibilities

• Provide an efficient reception service for patients and relatives and aid the smooth running of the Emergency Department by assisting nursing staff with non-nursing duties.
• Deal with enquiries from patients, medical staff and the general public.
• Support 24/7 rota coverage and work 12-hour and/or 6-hour shifts.

Skills

Empathy

Motivation

Professionalism

Education

GCSE English language, Maths (minimum C grade) or equivalent

NVQ 3 in Customer Care and/or administration

Job description

North Cumbria Integrated Care NHS Foundation Trust

A&E receptionist

The closing date is 26 November 2026

Based at the West Cumberland Hospital in Whitehaven; a self-motivated A&E Receptionist is required to join the Emergency Care Team, supporting clinical staff within the function.

Essentially you will have good IT skills and be able to demonstrate a high degree of customer care skills. It is essential that you can apply good judgement skills while under pressure and be able to empathise with our patients. Experience of working in healthcare setting would therefore be desirable but not essential.

You must have excellent written and verbal communication skills, be able to work as a team player, but have the ability to work on your own initiative, under pressure whilst remaining calm.

You must be able to assist in covering a 24/7 rota, sometimes at short notice, working 12-hour and/or 6-hour shifts

18 hours a week are available and these hours may be averaged out over a month to cover annual leave gaps in the team.

Main duties of the job

Provide an efficient service for the reception of patients and their relatives and aid the smooth running of the Emergency Department by assisting nursing staff with non-nursing duties. Deal with enquiries from patients, medical staff and the general public.

The A&E Department provides of a 24-hour service to include resuscitation, assessment and treatment of acute illness and injury in patients of all ages by appropriately trained experienced staff, according to current national and local standards, and onward referral of patients as appropriate.

Call-out facilities to provide emergency care at the site of a major disaster and a decontamination facility are also available with relevant training for staff

About us

At NCIC, we have an ambition to deliver outstanding healthcare services to the population of North Cumbria. The Trust is committed to creating a centre of excellence in providing rural and remote healthcare and provides a wide range of community and acute services throughout our county.

Our 5 key principles demonstrate our belief in the delivery of 'safe, high quality care every time':

• Being a clinically led organisation
• Quality and safety at the heart of our Trust
• A positive patient experience every time
• A great place to work
• Managing our money well

As an organisation we are serious about supporting a diverse workforce that reflects our local community and are very much focused on being an inclusive and compassionate place to work.

Across the North East and North Cumbria we are working together to deliver our ambition to be the greenest region in England by 2030. All staff are expected to support sustainability.

Job responsibilities

Please see attached job description and person specification for further information regarding the role and the essential and desirable criteria required to be met by applicants.

CERTIFICATE OF SPONSORSHIP

Please note, due to changes implemented by the Government to the UK immigration policy, individuals who require a Health and Care Visa or a Skilled Worker Visa may no longer be eligible for sponsorship where the UKVI salary threshold is not met or if the occupation is not included in the updated Immigration Salary List (ISL). Applicants must check their eligibility to be employed in any role they are interested in applying for, prior to completing an application for employment.Any applicants who do not meet the eligibility criteria will not be progressed. For further information visit theUK Visas and Immigration website (Opens in a new tab).

If you are applying under the Disability Confident Scheme or Armed Forces Covenant and you meet all the essential criteria for a post, you will be guaranteed an interview.

Relocation assistance may be available for successful applicants moving to the region for certain posts. Please see our Policy for eligible vacancies.

Disclosure and Barring Service:

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

The cost of the DBS must be met by the successful candidate(s) through salary deduction. DBS charges are as follows if applicable to the post:

Standard Check: £20.00 + Administration cost of £6.50 = £26.50. Deducted from salary over a 4 month period or a one-off payment.

Enhanced Check: £41.00 + administration cost of £6.50 = £47.50. Deducted from salary over a 4 month period or a one-off payment.

NCIC can offer successful future employees the following benefits:

• 27-day holiday scheme rising to 33 after 10 years
• NHS Discounts*
• Salary Sacrifice schemes including lease cars and Cycle to Work*
• Vivup is a free, confidential counselling and information service to assist with personal or work-related problems
• *Subject to eligibility

Please ensure that you document evidence of meeting all the essential criteria in the supporting information.

If sufficient response is received this post could be closed earlier than the specified closing date,

Candidates who have been successfully shortlisted for interview will be asked via an email notification to log on to their Trac account to select an interview time. This will usually be within 2 weeks of the closing date

Person Specification

Qualifications

• GCSE English language, Maths (minimum C grade) or equivalent
• NVQ 3 in Customer Care and/or administration
• Essential IT skills

Knowledge and Experience

• Recent office / reception role
• Use of computer - proven IT skills
• Data input to a high level of accuracy
• Equality
• Previously worked in healthcare
• Awareness of medical terminology
• Data protection act
• Safeguarding knowledge

Skills and Aptitudes

• Empathy
• Motivation
• Professionalism

Other requirements

• To be able to provide 24/7 shift cover

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

North Cumbria Integrated Care NHS Foundation Trust

£25,760 to £27,476 a yearPer Annum Pro Rata