A&E receptionist

Transformation Unit; Whitehaven; On-site; GBP 26,000 - 27,000; Part time

Benefits offered by this job

27-day holiday scheme

NHS Discounts

Salary Sacrifice schemes

Vivup counselling service

Job summary

North Cumbria Integrated Care NHS Foundation Trust in Whitehaven is seeking an NHS AfC Band 3 Receptionist for the Emergency Care Team. This role supports clinical staff, handles patient enquiries, and ensures smooth reception operations in a 24/7 ED setting.

The post requires good IT and communication skills, the ability to work under pressure, and a willingness to cover a 24/7 rota with mixed 6- and 12-hour shifts. Pro rata salary is £25,760–£27,476 per year.

Qualifications

• GCSE English language, Maths (minimum C grade) or equivalent
• NVQ 3 in Customer Care and/or administration
• Essential IT skills
• Data input to a high level of accuracy

Responsibilities

• Provide an efficient service for the reception of patients and their relatives and aid the smooth running of the Emergency Department by assisting nursing staff with non-nursing duties.
• Deal with enquiries from patients, medical staff and the general public.
• Call-out facilities for emergency care at the site of major incidents and decontamination, with relevant training for staff

Skills

IT skills

Data entry

Empathy

Motivation

Professionalism

Education

GCSE English language

NVQ 3 in Customer Care and/or administration

Job description

Main area WCH A&E - 201147 Grade NHS AfC: Band 3 Contract Permanent Hours Part time - 18 hours per week (Covering 7 days a week, days and nights, mix of 6 and 12 hour shifts. Hours may be averaged out over the month) Job ref 262-A-26-8311412

Employer North Cumbria Integrated Care NHS Foundation Trust Employer type NHS Site West Cumberland Hospital Town Whitehaven Salary £25,760 - £27,476 Per Annum Pro Rata Salary period Yearly Closing 26/11/2026 23:59 Interview date 17/12/2026

NHS AfC: Band 3

Job overview

Based at the West Cumberland Hospital in Whitehaven; a self-motivated A&E Receptionist is required to join the Emergency Care Team, supporting clinical staff within the function.

Essentially you will have good IT skills and be able to demonstrate a high degree of customer care skills. It is essential that you can apply good judgement skills while under pressure and be able to empathise with our patients. Experience of working in healthcare setting would therefore be desirable but not essential.

You must have excellent written and verbal communication skills, be able to work as a team player, but have the ability to work on your own initiative, under pressure whilst remaining calm.

You must be able to assist in covering a 24/7 rota, sometimes at short notice, working 12-hour and/or 6-hour shifts

18 hours a week are available and these hours may be averaged out over a month to cover annual leave gaps in the team.

Main duties of the job

Provide an efficient service for the reception of patients and their relatives and aid the smooth running of the Emergency Department by assisting nursing staff with non-nursing duties. Deal with enquiries from patients, medical staff and the general public.

The A&E Department provides of a 24-hour service to include resuscitation, assessment and treatment of acute illness and injury in patients of all ages by appropriately trained experienced staff, according to current national and local standards, and onward referral of patients as appropriate.

Call-out facilities to provide emergency care at the site of a major disaster and a decontamination facility are also available with relevant training for staff

Working for our organisation

At NCIC, we have an ambition to deliver outstanding healthcare services to the population of North Cumbria. The Trust is committed to creating a centre of excellence in providing rural and remote healthcare and provides a wide range of community and acute services throughout our county.

Our 5 key principles demonstrate our belief in the delivery of ‘safe, high quality care every time':

• Being a clinically led organisation
• Quality and safety at the heart of our Trust
• A positive patient experience every time
• A great place to work
• Managing our money well

As an organisation we are serious about supporting a diverse workforce that reflects our local community and are very much focused on being an inclusive and compassionate place to work.

Across the North East and North Cumbria we are working together to deliver our ambition to be the greenest region in England by 2030. All staff are expected to support sustainability.

Detailed job description and main responsibilities

Please see attached job description and person specification for further information regarding the role and the essential and desirable criteria required to be met by applicants.

CERTIFICATE OF SPONSORSHIP

Please note, due to changes implemented by the Government to the UK immigration policy, individuals who require a Health and Care Visa or a Skilled Worker Visa may no longer be eligible for sponsorship where the UKVI salary threshold is not met or if the occupation is not included in the updated Immigration Salary List (ISL). Applicants must check their eligibility to be employed in any role they are interested in applying for, prior to completing an application for employment. Any applicants who do not meet the eligibility criteria will not be progressed. For further information visit the UK Visas and Immigration website (Opens in a new tab).

If you are applying under the Disability Confident Scheme or Armed Forces Covenant and you meet all the essential criteria for a post, you will be guaranteed an interview.

Relocation assistance may be available for successful applicants moving to the region for certain posts. Please see our Policy for eligiblevacancies.

Disclosure and Barring Service:

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

The cost of the DBS must be met by the successful candidate(s) through salary deduction. DBS charges are as follows if applicable to the post:

Standard Check: £20.00 + Administration cost of £6.50 = £26.50. Deducted from salary over a 4 month period or a one-off payment.

Enhanced Check: £41.00 + administration cost of £6.50 = £47.50. Deducted from salary over a 4 month period or a one-off payment.

NCIC can offer successful future employees the following benefits:

27-day holiday scheme rising to 33 after 10 years

NHS Discounts*

Salary Sacrifice schemes including lease cars and Cycle to Work*

Vivup is a free, confidential counselling and information service to assist with personal or work‑related problems

*Subject to eligibility

Please ensure that you document evidence of meeting all the essential criteria in the supporting information.

Candidates who have been successfully shortlisted for interview will be asked via an email notification to log on to their Trac account to select an interview time. This will usually be within 2 weeks of the closing date

Person specification

Qualifications

• GCSE English language, Maths (minimum C grade) or equivalent
• NVQ 3 in Customer Care and/or administration
• Essential IT skills

Knowledge and Experience

• Recent office / reception role
• Use of computer - proven IT skills
• Data input to a high level of accuracy
• Equality
• Previously worked in healthcare
• Awareness of medical terminology
• Data protection act
• Safeguarding knowledge

Skills and Aptitudes

• Empathy
• Motivation
• Professionalism

Other requirements

• To be able to provide 24/7 shift cover

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Name Kimberley Garrett Job title Sister Email address [e-mail] Telephone number 01946 523464 Additional information Email preferred method of contact due to Nurse in charge shift pattern.