999 - Dispatch Support Assistant - Bicester

Allscreens Nationwide Ltd; Bicester; On-site; GBP 18,000 - 24,000; Full time

Job summary

South Central Ambulance Service NHS Foundation Trust in Bicester seeks a Dispatch Support Assistant to support emergency dispatchers and maintain accurate records. The role requires IT proficiency, GCSE Maths/English, and strong customer service experience.

You will assist with coordinating vehicle movements, operate radio and CTS systems, and log information accurately while communicating clearly with colleagues and callers. Training provided.

Qualifications

• GCSE grades 4-9 or equivalent in Maths and English.
• Customer service experience from a telephone or face to face role.
• Ability to multi-task and manage competing priorities.
• Good Knowledge of geographical area.
• Good written and verbal communication skills.
• Ability to listen and record information accurately.

Responsibilities

• Support and assist emergency dispatchers by following their instructions and assisting with their duties.
• Assist dispatchers to ensure systems are maintained and vehicle movements can be altered if advised.
• Operate the radio and computer-assisted systems to log information accurately.

Skills

IT systems

GCSE Maths

GCSE English

Customer service

Multi-tasking

Geography knowledge

Communication skills

Listening & recording

Education

GCSE Maths & English

Tools

Radio/Computer systems

Job description

999 - Dispatch Support Assistant - Bicester

Roles and responsibilities of an Dispatch Support Assistant include: Support and assist emergency dispatchers by following their instructions and assisting with their duties Assist the emergency dispatchers to ensure the systems are maintained and alterations to vehicle movements can be made if advised by the emergency dispatcher Operate the radio and computer assisted systems on behalf of the emergency dispatcher to ensure the correct and accurate information is logged To be successful in this role we require candidates to meet the following criteria: Competent in the use of IT systems GCSE grades 4-9 or equivalent in Maths and English Customer service experience from a telephone or face to face role Ability to multi-task and manage competing priorities Good Knowledge of geographical area Good written and verbal communication skills Ability to listen and record information accurately

South Central Ambulance Service NHS Foundation Trust

South Central Ambulance Service NHS Foundation Trust