Emergency Call Handler Trainee – 24/7 Dispatch

Allscreens Nationwide Ltd; Greater London; On-site; GBP 22,000 - 28,000; Full time

Job summary

South London and Maudsley NHS Foundation Trust is seeking a Call Handler for the 999 Emergency Operations Centre. You will answer emergency and non-emergency calls from health care professionals, external agencies and the public, entering details into CAD/MPDS and ensuring rapid, accurate dispatch.

You will work a 24/7 rotating shift, maintaining professionalism in distressing situations, and meet qualifications including English and Maths GCSEs or equivalent and NVQ Level 3 if applicable, with

Qualifications

• English and Maths GCSEs or equivalent required.
• NVQ Level 3 in a relevant subject or equivalent.
• Evidence of qualifications at offer stage is required.

Responsibilities

• Answer emergency and non-emergency 999 calls from professionals, agencies and the public.
• Enter patient information accurately in CAD/MPDS for dispatch of resources.
• Communicate empathetically and tactfully in stressful situations.
• Maintain control of calls to manage handling time and safety.
• Adapt communication style for diverse callers and traumatic incidents.
• Work a 24/7 rotating shift pattern and participate in annual education.

Skills

Communication

Empathy

Calm under pressure

Negotiation

Multitasking

Education

English & Maths GCSEs

NVQ Level 3 in a relevant subject

Tools

CAD system

MPDS

Job description

South London and Maudsley NHS Foundation Trust is seeking a Call Handler for the 999 Emergency Operations Centre. You will answer emergency and non-emergency calls from health care professionals, external agencies and the public, entering details into CAD/MPDS and ensuring rapid, accurate dispatch.

You will work a 24/7 rotating shift, maintaining professionalism in distressing situations, and meet qualifications including English and Maths GCSEs or equivalent and NVQ Level 3 if applicable, with