999 - Dispatch Support Assistant - Bicester

South Central Ambulance Service NHS Foundation Trust; Bicester; On-site; GBP 27,000 - 36,000; Full time

Benefits offered by this job

NHS benefits

27–33 days annual leave

NHS pension

Discounts

Free parking

Employee Assistance Programme

Full-time & part-time shifts available

Job summary

South Central Ambulance Service NHS Foundation Trust is seeking Dispatch Support Assistants for our Emergency Operations Centre in Bicester. You will play a vital role in assigning ambulance resources to medical emergencies, urgent calls and major incidents, ensuring rapid, accurate responses with calm, disciplined execution.

Expect a fast-paced environment where priorities shift by the second. The role involves non-remote, on-site work at our Bicester centre with shift patterns including

Qualifications

• Ability to multitask with competing priorities.
• Good communication with emergency teams and callers.
• Able to work in high-pressure environments and maintain calmness.

Responsibilities

• Assign ambulance resources to emergencies and urgent events.
• Liaise with emergency call takers, ambulance crews and other services.
• Use radio, text, telephone and computer-aided dispatch systems to coordinate responses.

Job description

An exciting opportunity has become available to join SCAS as an Dispatch Support Assistant.

We would be looking for successful candidates to start on our 18th January 2027 course in Bicester.

Dispatch Support Assistants are a vital link between a medical emergency taking place and help arriving at the scene. The Dispatch Support Assistant works as part of a team, assigning ambulance resources to emergency and urgent events whilst liaising with emergency call takers, ambulance crews and other emergency services.

No one day is like the last. You will be dealing with medical emergencies, traumatic events and major incidents; prioritising your workload and ensuring patients receive the right response, first time, every time.

This is a highly pressurised and quick moving role where you will need to keep a calm and level-headed approach.

Please note: This role does not support remote working. You will need to be available to work from our Emergency Operations Centre in Bicester, Oxfordshire.

Please use the link below to watch our video about the Dispatch Support Assistant role.

https://www.youtube.com/watch?v=38mfMayAW84

As an Dispatch Support Assistant based in Bicester, Oxfordshire, you will assist your team in assigning ambulance resources to patients. You will use radio, text, telephone and computer aided dispatch systems to communicate with ambulance crews, ensuring they have the details and resources they need to treat the patients they are attending.

Working as an Dispatch Support Assistant role will expose you to a range of emergency incidents. You could be assigning an ambulance to a patient who has fallen or sending multiple resources to a cardiac arrest. You will need to think logically and tactically as you manage a workload that changes by the second. It is essential that you are able to multitask and manage tasks with competing priorities.

Why You’ll Love Working with Us

Starting at £13.17 per hour, plus generous NHS pay enhancements:

• +35% uplift (up to £17.78/hr): Saturdays & weekday nights
• +69% uplift (up to £22.26/hr): Sundays & bank holidays

And of course — the full package of NHS benefits, including:

• 27–33 days annual leave (pro ratio)
• NHS pension
• Huge national discounts (retail, travel, leisure, tech & more)
• Free parking
• Employee Assistance Programme
• Full‑time & part‑time shifts available

This is your chance to build an NHS career with real progression and stability.

Flexible working requests will be considered in line with business requirements.