999 - Dispatch Support Assistant - Otterbourne

South Central Ambulance Service NHS Foundation Trust; Winchester; On-site; GBP 18,000 - 30,000; Full time

Benefits offered by this job

NHS benefits

Free parking

27–33 days annual leave

Job summary

South Central Ambulance Service NHS Foundation Trust is seeking a Dispatch Support Assistant based at Otterbourne, Hampshire. You will help assign ambulance resources to emergencies using radio, text, telephone and CAD systems, coordinating with crews and call handlers.

The role is fast-paced and requires calm, logical thinking, multitasking and the ability to prioritise tasks. Starting at £13.17 per hour with NHS enhancements; full NHS benefits and shift uplifts apply.

Qualifications

• Experience working under pressure in fast-paced environments.
• Ability to prioritise workload and manage competing tasks.
• Excellent communication with emergency teams.

Responsibilities

• Assist in assigning ambulance resources to emergencies.
• Communicate with ambulance crews using radio, text, and phone.
• Liaise with emergency call-takers and other services.
• Prioritise workload to ensure timely patient response.

Skills

Multitasking

Calm under pressure

Team communication

Tools

Radio systems

CAD systems

Telephone

Job description

An exciting opportunity has become available to join SCAS as an Dispatch Support Assistant.

We would be looking for successful candidates to start on our 25th January 2027 course in Otterbourne.

Dispatch Support Assistants are a vital link between a medical emergency taking place and help arriving at the scene. The Dispatch Support Assistant works as part of a team, assigning ambulance resources to emergency and urgent events whilst liaising with emergency call takers, ambulance crews and other emergency services.

No one day is like the last. You will be dealing with medical emergencies, traumatic events and major incidents; prioritising your workload and ensuring patients receive the right response, first time, every time.

This is a highly pressurised and quick moving role where you will need to keep a calm and level-headed approach.

Please note: This role does not support remote working. You will need to be available to work from our Emergency Operations Centre in Otterbourne, Hampshire.

Please use the link below to watch our video about the Dispatch Support Assistant role.

https://www.youtube.com/watch?v=38mfMayAW84

As an Dispatch Support Assistant based in Otterbourne, Hampshire, you will assist your team in assigning ambulance resources to patients. You will use radio, text, telephone and computer aided dispatch systems to communicate with ambulance crews, ensuring they have the details and resources they need to treat the patients they are attending.

Working as an Dispatch Support Assistant role will expose you to a range of emergency incidents. You could be assigning an ambulance to a patient who has fallen or sending multiple resources to a cardiac arrest. You will need to think logically and tactically as you manage a workload that changes by the second. It is essential that you are able to multitask and manage tasks with competing priorities.

Why You’ll Love Working with Us

Starting at £13.17 per hour, plus generous NHS pay enhancements:

• +35% uplift (up to £17.78/hr): Saturdays & weekday nights
• +69% uplift (up to £22.26/hr): Sundays & bank holidays

And of course — the full package of NHS benefits, including:

• 27–33 days annual leave (pro rata)
• NHS pension
• Huge national discounts (retail, travel, leisure, tech & more)
• Free parking
• Employee Assistance Programme
• Full-time & part-time shifts available

This is your chance to build an NHS career with real progression and stability.

Flexible working requests will be considered in line with business requirements.