Call Handler (999)

Welsh Ambulance Services University NHS Trust; Carmarthen; On-site; GBP 21,000 - 27,000; Full time

Job summary

Welsh Ambulance Services University NHS Trust is seeking a role that involves liaising with the public and health care professionals, with a strong emphasis on accurate data entry and customer care. The position requires flexibility to work alternating shifts, including out of hours, weekends, and holidays.

The ability to speak Welsh is desirable, and you will be part of a team handling 999-related communications in a pressurised environment.

Qualifications

• Excellent communication and customer care are essential.
• Ability to input details accurately onto a computer system.
• Flexibility to work alternating shift patterns, including out of hours and weekends.

Responsibilities

• Liaise with members of the public and Health Care Professionals.
• Input data quickly and accurately into the computer system.

Skills

Communication

Customer care

Typing speed

Listening skills

Teamwork

Welsh language

Job description

As part of the role you will liaise with members of the public as well as Health Care Professionals and good communication and customer care are essential skills required by the post.

You will be required to work an alternating shift pattern of variable length which will include out of hours, bank holidays and weekend duties.

The role is an integral link in the chain of life and you will be required to input details speedily and accurately onto a computer system. Listening and keyboard skills are essential.

The environment can be pressured and challenging as is the unpredictability of 999 calls and therefore good interpersonal skills and experience of working in small teams would be beneficial., The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

RemarkablePeople

Our workforce is made up of over 4,000 remarkable people who contribute to the delivery of world-class patient care across Wales, 24 hours a day, 365 days a year. Whether you work in a patient-facing role or within our range of support services, the work that you do enables us to provide high quality care, wherever and whenever we're needed.

The Trust recognises the need for its workforce to represent the diversity of the population it serves across the whole of Wales and seeks to create an environment where diversity is celebrated and inclusivity matters. We are also keen to break down any barriers into the Trust, and would encourage applications from under-represented groups, including those from Black, Asian and Minority Ethnic communities, LGBTQ+ communities and disability groups.

Careers within the Welsh Ambulance Services University NHS Trust are diverse and varied, with opportunities arising right across the service. Whatever your skills and background, you're sure to find a career with us which is fulfilling, challenging, and rewarding.