999 Ambulance Dispatcher - Wakefield & York

The Methodist Church in Britain; Wakefield; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

27 days annual leave

Pension contributions

Flexible working (role dependent)

Salary enhancements for unsociable hrs

Employee assistance and counselling

Job summary

The Yorkshire Ambulance Service NHS Trust in Wakefield is seeking a 999 Dispatcher to coordinate and deploy ambulance resources via the CAD system, ensuring response targets are met. The role operates on a 12‑hour core rota that includes nights, weekends, bank holidays and Christmas, with a three‑week in‑house training course prior to ongoing employment.

You will liaise directly with crews on the road, manage fluctuating workloads, and work as part of a dynamic Operations Centre team, with

Qualifications

• Excellent written and oral communication skills.
• Ability to manage an unpredictable workload and meet deadlines.
• Work in a methodical, structured way.

Responsibilities

• Coordinate and deploy Accident and Emergency ambulance resources to meet service demand.
• Mobilise resources using the Computer Aided Dispatch System in line with targets.
• Liaise with ambulance staff on the road to support optimal patient response.
• Work as part of an Operations Centre team with shifting priorities.

Skills

Excellent written and oral comms

Time management

Methodical approach

Education

HNC / Level 4 vocational

Job description

This is a 999 dispatcher post in the Emergency (999) Operations Centres of Yorkshire Ambulance Service NHS Trust. The job is to co-ordinate and deploy ambulance resources through a computer-aided dispatch system, meeting response targets and liaising directly with crews on the road. It runs on a 12-hour core rota that includes nights, weekends, bank holidays and the Christmas period, and starts with a three-week in-house training course that must be passed before employment continues.

What the job involves

• Co-ordinate and deploy Accident and Emergency ambulance resources to meet service demand
• Mobilise ambulance resources using the Computer Aided Dispatch System in line with response targets
• Liaise directly with ambulance staff on the road to support the best response to patient needs
• Work as part of an Operations Centre team where priorities change quickly

Qualifications

• HNC, vocational qualification at level 4, foundation degree or HND, or equivalent knowledge and experience

Experience

• Minimum of 3 years' experience in a busy call centre or complex operational area

Skills & knowledge

• Excellent written and oral communication skills
• Manage an unpredictable workload, meeting priorities and deadlines through effective time management
• Work in a methodical way

Other

• Manage demanding situations and make sound decisions

What’s offered

• 27 days annual leave, rising to 33 with service
• Contributory pension
• Flexible working including part-time hours, job shares, flexible hours and agile working (role dependent)
• Attractive pay enhancements for unsociable hours
• NHS discounts on shops, restaurants and gyms
• Car lease and other salary sacrifice schemes
• Employee assistance and counselling service
• Opportunities for research participation, career progression and ongoing development