EOC Emergency Health Advisor

The Methodist Church in Britain; Wakefield; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

Shift allowance up to £429/month

27 days annual leave (33 with service)

Contributory pension

Flexible working (role dependent)

NHS discounts and salary sacrifice

Employee assistance and counselling

Paid training and career progression

Research participation

Job summary

Yorkshire Ambulance Service NHS Trust is seeking an Emergency Health Advisor for the Emergency Operations Centre in Wakefield. You will handle emergency and non-emergency calls, advise on patient care until arrival, and coordinate transfer bookings with healthcare professionals.

The role includes coaching junior staff, supporting Team Leaders, and working through a paid 12-week training programme with rota coverage for unsocial hours. Active NMC/GMC registration cannot be held during appointment.

Qualifications

• Five GCSEs at grade A to C including English Language, or NVQ Level 3 (one of which must be English Language or equivalent experience)
• Without these, substantial customer service or admin experience
• Not holding active NMC or GMC registration

Responsibilities

• Answer emergency and non-emergency calls in the Emergency Operations Centre
• Take emergency calls from the public and advise on care until an ambulance arrives on scene
• Take emergency calls from police and fire services
• Take emergency and non-emergency patient transfer bookings from healthcare professionals, nurses and hospitals
• Inform police, fire and other agencies about incidents
• Assist ambulance crews and dispatchers with information and directions, including during major incidents
• Coach less experienced staff and support Team Leaders (Band 4 duty)

Skills

Stress management

Decision making

Sensitivity to others

IT literate

Education

GCSEs grade A-C incl English or NVQ 3

Tools

None

Job description

Emergency Health Advisor post in the Emergency Operations Centre of Yorkshire Ambulance Service NHS Trust, taking emergency and non-emergency calls. The work means advising members of the public on care until an ambulance arrives, taking transfer bookings from healthcare professionals and hospitals, and passing incidents to police and fire services. It is a paid 12-week training programme with no clinical background needed, and the rota covers unsocial hours, weekends, bank holidays and Christmas. Applicants with active NMC or GMC registration cannot be appointed while they keep it.

What the job involves

• Answer emergency and non-emergency calls in the Emergency Operations Centre
• Take emergency calls from the public and advise on care until an ambulance arrives on scene
• Take emergency calls from police and fire services
• Take emergency and non-emergency patient transfer bookings from healthcare professionals, nurses and hospitals
• Inform police, fire and other agencies about incidents
• Assist ambulance crews and dispatchers with information and directions, including during major incidents
• Coach less experienced staff and support Team Leaders (Band 4 duty)

Qualifications

• Five GCSEs at grade A to C including English Language, or NVQ Level 3 (one of which must be English Language or equivalent experience)
• Without these, substantial customer service or admin experience

Experience

• At least 2 years in a patient or customer focused environment

Skills & knowledge

• Able to manage highly stressful situations and make sound decisions
• Sensitivity to the needs of individuals and groups
• IT literate

Other

• Not holding active NMC or GMC registration

Nice to have

• Experience of working in a call centre environment

What’s offered

• Shift allowance up to £429 a month gross for unsocial hours, pro rata for part-time
• 27 days annual leave, rising to 33 with service
• Contributory pension
• Flexible working, including part-time, job shares, flexible hours and agile working (role dependent)
• NHS discounts and salary sacrifice schemes, including car lease
• Employee assistance and counselling service
• Paid training, career progression and ongoing development
• Staff networks and opportunities for research participation