6-Month IT Help Desk Specialist (Contract)

Iconic Resourcing Ltd.; Penicuik; On-site; GBP 21,000 - 27,000; Full time

Job summary

Iconic Resourcing Ltd. is seeking an IT Support Technician to join a busy team on a 6-month temporary contract. You will act as the first point of contact for IT queries, providing clear guidance and logging incidents to ensure timely resolutions.

The role suits someone with prior IT support or service desk experience who enjoys helping users and troubleshooting issues. Initially office-based with potential for hybrid working later.

Qualifications

• Experience in an IT Help Desk or Service Desk role.
• Ability to troubleshoot common IT issues and explain solutions clearly.
• Experience using an IT ticketing system to log and track requests.
• Excellent communication and customer-focused approach.

Responsibilities

• Act as first point of contact for IT support queries.
• Log, monitor and manage incidents via ticketing system.
• Provide first-line technical support for hardware, software issues.
• Explain solutions clearly to users.
• Escalate complex issues as needed.
• Keep users updated on progress.
• Maintain records of incidents and resolutions.
• Collaborate with colleagues to deliver IT support services.

Skills

IT support experience

Service desk experience

Strong communication skills

Problem solving

Customer service mindset

Tools

IT ticketing system

Job description

Iconic Resourcing Ltd. is seeking an IT Support Technician to join a busy team on a 6-month temporary contract. You will act as the first point of contact for IT queries, providing clear guidance and logging incidents to ensure timely resolutions.

The role suits someone with prior IT support or service desk experience who enjoys helping users and troubleshooting issues. Initially office-based with potential for hybrid working later.