6-Month FTC: Member Care Champion

RAC; Darlaston; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Shares in RAC

Free breakdown cover

Pension & life cover

Generous holidays

Wellbeing support

Exclusive discounts

Job summary

RAC in the United Kingdom is seeking a dedicated customer service professional for a 6-month fixed-term role based at our Bescot office. You will take ownership of member concerns from start to finish, resolving issues with care and clarity across channels.

You'll work Monday to Friday, handling complaints within FCA guidelines, keeping records, and staying up-to-date with product knowledge to provide informed support. The role offers valuable experience in a trusted, member-focused organisation.

Qualifications

• Experience handling customer complaints or working in a customer-focused role.
• Strong communication skills, with the ability to explain complex information clearly.
• A calm and resilient approach when dealing with challenging situations.
• Good attention to detail and confidence using systems and data.
• GCSEs (Maths and English)

Responsibilities

• Take ownership of complaints and enquiries across phone, email, written and social channels, guiding members with care and clarity
• Resolve issues in a way that feels fair, clear and personal, so members feel heard and understood
• Handle complex or sensitive cases with confidence, staying calm under pressure
• Work within FCA guidelines and agreed timelines, making sure every case is managed properly
• Keep accurate records, categorise complaints correctly and follow internal processes
• Stay up to date with training and product knowledge so you can give informed support

Skills

Complaint handling

Communication skills

Calm under pressure

Attention to detail

Education

GCSEs (Maths and English)

Job description

RAC in the United Kingdom is seeking a dedicated customer service professional for a 6-month fixed-term role based at our Bescot office. You will take ownership of member concerns from start to finish, resolving issues with care and clarity across channels.

You'll work Monday to Friday, handling complaints within FCA guidelines, keeping records, and staying up-to-date with product knowledge to provide informed support. The role offers valuable experience in a trusted, member-focused organisation.