Specialist Care Advisor

RAC; Walsall; Hybrid; GBP 25,000 - 33,000; Full time

Benefits offered by this job

Bonus scheme

Up to 6.5% employer pension

Life assurance cover from day one

Family leave support

24/7 confidential wellbeing service

Car salary sacrifice scheme with EVs

RAC Ultimate Complete Breakdown Cover

Orange Savings discounts

Onsite parking

Job summary

The RAC is seeking a Specialist Care Advisor based in Bescot to provide expert roadside assistance to our Business Roadside members. You will own breakdown incidents from first contact to resolution, coordinating with internal teams and partners to deploy the right resources rapidly.

We value proactive learners who communicate clearly and adapt to changing priorities, delivering high-quality service while hitting performance targets as part of a close-knit Specialist Care Team.

Qualifications

• Experience of RAC Commercial, RTA methodology, Tranman, and related operational systems.
• Strong communication skills with members and colleagues.

Responsibilities

• Deliver professional, cost-effective roadside assistance, handling inbound calls, including E-Calls, and establishing member entitlement.
• Manage breakdown incidents from first contact through to resolution, keeping members updated and supported.
• Use systems including iCad, Notification Centre, and Tranman to provide accurate updates and drive effective outcomes.
• Work closely with internal teams and external partners to ensure the right resources are deployed quickly and efficiently.
• Contribute to team performance targets while continually developing your product, process, and technical knowledge.

Skills

Communication skills

Proactive learner

Flexibility

Team mindset

Tools

iCad

Notification Centre

Tranman

Job description

About The Role

Join the RAC as a Specialist Care Advisor and help keep our business members moving by providing expert support when they need us most.

We're looking for Specialist Care Advisors to join our Specialist Care Team based in Bescot. This is a full-time opportunity where you'll play a key role in delivering a responsive, efficient, and member-focused service to our Business Roadside members.

As part of a close-knit team, you'll take ownership of breakdown incidents from first contact through to resolution, working with colleagues and partners across the business to make sure members receive the right support at the right time.

What you'll do

• Deliver professional, cost-effective roadside assistance, handling inbound calls, including E-Calls, and establishing member entitlement.
• Manage breakdown incidents from first contact through to resolution, keeping members updated and supported throughout.
• Use systems including iCad, Notification Centre, and Tranman to provide accurate updates and drive effective outcomes.
• Work closely with internal teams and external partners to ensure the right resources are deployed quickly and efficiently.
• Contribute to team performance targets while continually developing your product, process, and technical knowledge.

What you'll need

• Experience of RAC Commercial, RTA methodology, Tranman, and related operational systems.
• Strong communication skills with the ability to build confidence and trust with members and colleagues.
• A proactive approach to learning, development, and continuous improvement.
• Flexibility to adapt to changing priorities and operational demands.
• A team-focused mindset with a commitment to delivering great service and achieving performance targets.

Why join the RAC?

At the RAC, our colleagues do whatever it takes to help our members, and we believe great work should be recognised and rewarded. Alongside a competitive salary, you'll have access to a range of benefits, including:

• Eligibility to join our bonus scheme.
• Up to 6.5% employer pension contribution.
• Life assurance cover from day one.
• Family leave support and a 24/7 confidential wellbeing service.
• Car salary sacrifice scheme, including electric vehicle options.
• FREE RAC Ultimate Complete Breakdown Cover from day one.
• Access to Orange Savings, our employee discounts platform.
• FREE onsite parking..

Why the RAC?

For more than 128 years, the RAC has been keeping drivers moving. Today, we're trusted by over 15 million members and committed to creating an environment where our people can do their best work.

We welcome people from all backgrounds and experiences and are passionate about building a workplace that's inclusive, supportive, and representative of the communities we serve. With a 4.5-star Glassdoor rating, we're proud to be a place where support, opportunity, and development go hand in hand.