3rd Line Support Engineer

Seetec; Southend-on-Sea; On-site; GBP 42,000; Full time

Job summary

A leading company is seeking a 3rd Line Support Engineer to provide advanced technical support within a new Managed Service Provider. The role involves troubleshooting complex issues, mentoring junior engineers, and ensuring system performance while maintaining high customer satisfaction. Benefits include 25 days leave, healthcare, and a competitive salary of £42,000.

Benefits

25 days leave + Bank Holidays + Birthday off

Healthcare

Annual reviews

Access to discount schemes

Qualifications

• 5+ years in technical support or systems administration.

Responsibilities

• Investigate and resolve escalated technical problems.
• Manage and maintain IT infrastructure.
• Handle high-priority incidents and meet SLAs.

Skills

Networking

Database Management

Virtualization

Security Knowledge

Ticketing Systems

Remote Management

Job description

Join to apply for the 3rd Line Support Engineer role at Seetec.

We’re recruiting for a 3rd Line Support Engineer responsible for delivering advanced technical support within NexSphere, a newly established Managed Service Provider. The role involves troubleshooting complex issues, ensuring system performance, and operating within strict SLAs to achieve high customer satisfaction.

The ideal candidate should have advanced technical knowledge and extensive experience in systems administration, networking, software, and hardware. The role includes mentoring 2nd line engineers, developing the knowledge base, and managing escalated support requests.

In return, we offer a salary of £42,000 p.a. and benefits such as 25 days leave + Bank Holidays + Birthday off, healthcare, annual reviews, and access to discount schemes. To apply, upload your CV via the link below or contact our Internal Recruitment Team at 01702 595200.

NexSphere Business Solutions is part of the Seetec Group, committed to community and employee well-being, promoting diversity and safeguarding.

Key Responsibilities:

1. Investigate and resolve escalated technical problems.
2. Manage and maintain IT infrastructure.
3. Handle high-priority incidents, coordinate with vendors, and meet SLAs.
4. Analyze recurring problems and implement solutions.
5. Document issues and resolutions for the Knowledge Base.
6. Install and monitor system updates and security patches.
7. Proactively monitor system performance.

Skills and Experience:

• Proficiency in networking (DNS, DHCP, TCP/IP, VPN, VLAN).
• Experience with databases (SQL Server, MySQL, Oracle).
• Familiarity with virtualization (VMware, Hyper-V).
• Knowledge of security protocols and tools.
• Experience with ticketing systems (ServiceNow, Jira, Ivanti).
• Remote management and diagnostic tools experience.
• 5+ years in technical support or systems administration.

Additional Information:

We are committed to safeguarding and promoting welfare, with potential DBS checks depending on the role. We encourage applications from diverse candidates and support ex-offenders.