3rd Line Support Engineer

ZipRecruiter; Southend-on-Sea; On-site; GBP 35,000 - 42,000; Full time

Job summary

An established industry player is seeking a 3rd Line Engineer to join their dynamic team in Essex. This fully-office based role offers an exciting opportunity to resolve complex IT issues while mentoring 2nd Line Engineers. You will be the technical expert, ensuring high customer satisfaction by delivering long-term solutions and maintaining IT infrastructure. With a focus on networking, databases, and security, this position promises a varied and fulfilling work experience. Enjoy competitive benefits including a salary up to £42,000, annual reviews, and generous holiday allowances. If you're passionate about technology and mentoring, this is the perfect role for you.

Benefits

Annual salary reviews

25 days holiday plus bank holidays

Option to buy more holiday

Pension with 5% matched contribution

Healthcare cash plan

Qualifications

• Experience in a similar role with ticketing systems.
• Strong networking and database management skills.

Responsibilities

• Resolve complex technical issues escalated from support teams.
• Manage and maintain IT infrastructure across various domains.

Skills

Networking Technologies (DNS, DHCP, TCP/IP, VPN, VLAN)

Database Management (SQL Server, MySQL, Oracle)

Virtualisation Technologies (VMWare, Hyper-V)

Security Firewalls and Data Encryption

Strong Communication Skills

Stakeholder Management

Problem-Solving Skills

Tools

Ticketing Systems

Job description

Job Description

I'm recruiting for a 3rd Line Engineer to join a new Managed Services Provider in Essex, where you will provide support for all IT systems as the technical "expert" in the team, whilst mentoring and coaching 2nd Line Engineers.

Please note this role is fully-office based 5 days a week in their office near Southend-on-Sea, to allow for stakeholder interaction and face-to-face coaching.

This role will largely focus on resolving complex technical issues that are escalated from 1st and 2nd line support including hardware, software and network-related issues. You will identify the root cause and implement long-term solutions, operating within strict SLAs to ensure the highest levels of customer satisfaction.

This may involve working with vendors and service providers where needed, and you'll create detailed documentation to develop the knowledge base, and promote a culture of self-serve user support.

You'll also proactively manage and maintain IT infrastructure, and will work across various domains including systems administration, networking, software and hardware, making this a varied and interesting role.

It would be well-suited to someone who thoroughly enjoys resolving complex technical issues, taking real ownership of their work, and also mentoring others.

Requirements:

• Prior experience in a similar role, with experience using ticketing systems
• Experience with networking technologies e.g. DNS, DHCP, TCP/IP, VPN, VLAN
• Experience with databases e.g. SQL Server, MySQL, Oracle
• Experience with virtualisation technologies e.g. VMWare, Hyper-V
• Experience with security firewalls and data encryption
• Strong communication, stakeholder management and problem-solving skills

Benefits:

• Salary up to £42,000 depending on experience
• Annual salary reviews
• 25 days holiday plus bank holidays plus option to buy more
• Pension with 5% matched contribution
• Healthcare cash plan

Please Note: This is a permanent role for UK only. This role does not offer Sponsorship. You must have the right to work in the UK with no restrictions. Some of our roles may be subject to successful background checks including a DBS and Credit Check.

Tenth Revolution Group / Nigel Frank are the go-to recruiter for Power BI and Azure Data Platform roles in the UK, offering more opportunities across the country than any other. We're the proud sponsor and supporter of SQLBits, and the London Power BI User Group. To find out more and speak confidentially about your job search or hiring needs, please contact me directly at [e-mail]