3Rd Line Support Engineer

Viqu Limited; Plymouth; On-site; GBP 45,000 - 65,000; Full time

Job summary

Viqu Limited is seeking an experienced 3rd Line Support Engineer to join a seasoned IT team. The role focuses on 3rd line troubleshooting, infrastructure administration and BAU support across a secure, highly available environment.

The successful candidate will manage Windows Server, Active Directory, VMware, networking and hybrid infrastructure, while delivering root cause analysis, automation, and continuous service improvements onsite in Fareham, Hampshire.

Qualifications

• Experience in 3rd line support for enterprise infrastructure.
• Strong troubleshooting and fault isolation across Windows servers and virtualization.
• Proven ability to automate tasks using PowerShell or similar scripting.
• Experience with backups, DR and monitoring of complex environments.

Responsibilities

• Provide 3rd line BAU support and resolve complex infrastructure incidents.
• Administer and maintain Windows Server, Active Directory and VMware environments.
• Troubleshoot server, virtualization and network issues.
• Support LAN/WAN, VLANs, routing, switching, VPNs and firewalls.
• Monitor infrastructure and support backup, patching and disaster recovery.
• Perform root cause analysis and implement technical fixes.
• Maintain infrastructure documentation and support continual service improvement.

Skills

Active Directory

Group Policy

DNS/DHCP

VMware vSphere/ESXi/vCenter

Networking (TCP/IP, VLANs, routing,VPN

Firewalls

On-premises & virtualised infra

Monitoring, backup & DR

Root cause analysis

PowerShell/scripting

Tools

VMware vSphere/ESXi/vCenter

PowerShell

Job description

My longstanding customer is seeking an experienced 3rd Line Support Engineer to join an established IT team, providing BAU support across a secure and highly available infrastructure environment.

The role is heavily focused on 3rd line troubleshooting, infrastructure administration and operational support, covering Windows Server, VMware, networking and hybrid infrastructure.

Essential Technical Experience from the 3rd Line Support Engineer:

• Active Directory, Group Policy, DNS and DHCP.
• VMware vSphere, ESXi and vCenter.
• Networking knowledge - TCP/IP, VLANs, routing, switching, VPNs and firewalls.
• Experience supporting on-premises and virtualised infrastructure.
• Infrastructure monitoring, backup and disaster recovery.
• Strong 3rd line troubleshooting and root cause analysis.
• PowerShell or scripting/automation experience.

Key Responsibilities of the 3rd Line Support Engineer:

• Provide 3rd line BAU support and resolve complex infrastructure incidents.
• Administer and maintain Windows Server, Active Directory and VMware environments.
• Troubleshoot server, virtualisation and network issues.
• Support LAN/WAN, VLANs, routing, switching, VPNs and firewalls.
• Monitor infrastructure and support backup, patching and disaster recovery.
• Perform root cause analysis and implement technical fixes.
• Maintain infrastructure documentation and support continual service improvement.

The 3rd Line Support Engineer is required to be onsite 5 days a week in Fareham.

3rd Line Support Engineer • Portsmouth, Hampshire, England