3Rd Line Support Engineer

VIQU IT; Fareham; On-site; GBP 45,000 - 65,000; Full time

Job summary

VIQU IT in Fareham is seeking an experienced 3rd Line Support Engineer for a 12-month contract. You will join an established IT team and provide BAU support across a secure, highly available infrastructure.

The role focuses on 3rd line troubleshooting, infrastructure administration and operational support, covering Windows Server, VMware, networking and hybrid infrastructure.

You will be onsite five days a week in Fareham, working with AD, DNS, DHCP, PowerShell and cloud tech such as Azure/AWS.

Qualifications

• Strong Windows Server experience.
• Experience with Active Directory, Group Policy, DNS and DHCP.
• VMware vSphere/ESXi/vCenter administration.
• Networking knowledge: TCP/IP, VLANs, routing, switching, VPNs and firewalls.
• Experience supporting on-premises and virtualised infrastructure.
• Infrastructure monitoring, backup and disaster recovery.
• 3rd line troubleshooting and root cause analysis.
• PowerShell or scripting/automation experience.
• Azure or AWS experience desirable, not essential.

Responsibilities

• Provide 3rd line BAU support and resolve complex infrastructure incidents.
• Administer Windows Server, Active Directory and VMware environments.
• Troubleshoot server, virtualisation and network issues.
• Support LAN/WAN, VLANs, routing, switching, VPNs and firewalls.
• Monitor infrastructure and support backup, patching and disaster recovery.
• Perform root cause analysis and implement technical fixes.
• Maintain infrastructure documentation and support continual service improvement.

Skills

Windows Server

Active Directory

Group Policy

DNS

DHCP

VMware vSphere

TCP/IP

VLANs

Routing

Switching

VPNs

Firewalls

On-premises infrastructure

Disaster recovery

PowerShell

Scripting/Automation

Azure

AWS

Job description

3rd Line Support Engineer - 12-Month Contract - Fareham

My longstanding customer is seeking an experienced 3rd Line Support Engineer to join an established IT team, providing BAU support across a secure and highly available infrastructure environment.

The role is heavily focused on 3rd line troubleshooting, infrastructure administration and operational support, covering Windows Server, VMware, networking and hybrid infrastructure.

Essential Technical Experience from the 3rd Line Support Engineer:

• Strong Windows Server experience.
• Active Directory, Group Policy, DNS and DHCP.
• VMware vSphere, ESXi and vCenter.
• Networking knowledge - TCP/IP, VLANs, routing, switching, VPNs and firewalls.
• Experience supporting on-premises and virtualised infrastructure.
• Infrastructure monitoring, backup and disaster recovery.
• Strong 3rd line troubleshooting and root cause analysis.
• PowerShell or scripting/automation experience.
• Azure or AWS experience desirable, not essential.

Key Responsibilities of the 3rd Line Support Engineer:

• Provide 3rd line BAU support and resolve complex infrastructure incidents.
• Administer and maintain Windows Server, Active Directory and VMware environments.
• Troubleshoot server, virtualisation and network issues.
• Support LAN/WAN, VLANs, routing, switching, VPNs and firewalls.
• Monitor infrastructure and support backup, patching and disaster recovery.
• Perform root cause analysis and implement technical fixes.
• Maintain infrastructure documentation and support continual service improvement.

The 3rd Line Support Engineer is required to be onsite 5 days a week in Fareham.