3rd Line Support Engineer

ZipRecruiter; Bolton; On-site; GBP 34,000 - 40,000; Full time

Job summary

An established industry player is seeking a 3rd Line Support Engineer to enhance their technical support team in Bolton. This role involves acting as the first point of escalation for junior support staff, managing server accounts, and supporting cloud telephone systems. The ideal candidate will have 3-5 years of experience in technical support, particularly in server environments and cloud technologies. This exciting opportunity offers a competitive salary and the chance to contribute to process improvements within a dynamic team. If you are passionate about technology and looking for a challenging role, this position is perfect for you.

Benefits

Referral Bonus

Flexible Working Hours

Qualifications

• 3-5 years experience in 2nd/3rd Line Support roles.
• Experience with server environments and cloud technologies.

Responsibilities

• Act as the first point of escalation for support engineers.
• Manage server accounts and support cloud telephone systems.

Skills

Technical Support

Problem Solving

Communication

Education

Relevant IT Certifications

Tools

Active Directory

Microsoft 365

Azure

Windows Server

Job description

Job Description

A key client of ours is looking for a 3rd Line Support Engineer to join their team in Bolton, on a fixed term basis for 9 months.

Main Responsibilities Required of the 3rd Line Support Engineer:

• First point of escalation for the 1st and 2nd Line Support Engineers
• Work closely with the IT Service Desk Manager to define and improve processes
• Create and build knowledge across the service desk and wider team
• Manage server accounts
• Support of cloud telephone systems
• Support networking equipment

Key Experience Required of the 3rd Line Support Engineer

• 3-5 years experience within a 2nd/3rd Line Support role within a technical support desk or MSP
• Experience with server environments (Windows)
• Active Directory/Microsoft 365/Azure
• Understanding of virtualisation
• Understanding of network technologies

The successful 3rd Line Support Engineer will be paid a pro-rata'd salary of up to £40,000 per annum.

If interested, please apply immediately. We also offer up to £500 for successful referrals.