3rd Line Service Desk Analyst – Hybrid, Security Cleared

Babcock International; West of England; Hybrid; GBP 32,000 - 46,000; Full time

Benefits offered by this job

Generous holiday 25 days + BHs

Contributory Pension with life cover

Digital GP, annual health check, Aviva

Payment of Professional Fees

Reservists leave 10 days

Job summary

Babcock International is hiring a Service Desk Analyst to provide advanced application support and lead on complex incidents for critical business systems. This on-site/hybrid role is based in Bristol, with 3rd line responsibilities and exposure to defence engineering environments.

You will work in the Digital Solutions team, coordinating with developers and stakeholders to ensure reliability, security and availability, while adhering to security clearance requirements.

Qualifications

• Experience providing advanced application support within an IT service management environment.
• Experience managing and resolving complex technical incidents and customer issues.
• Strong analytical and problem-solving skills, including root cause analysis.

Responsibilities

• Leading the investigation and resolution of complex application incidents and service requests.
• Supporting and mentoring Application Support Analysts to deliver high-quality customer service.
• Managing major incidents, carrying out root cause analysis, and driving service improvements.
• Administering and supporting business-critical applications and IT service management tools.
• Collaborating with technical teams and stakeholders to maintain service availability and performance.

Skills

Advanced application support

Incident management

Root cause analysis

SQL queries

Stakeholder management

Communication skills

Education

Degree in Information Technology or related discipline

Tools

SQL

Job description

Babcock International is hiring a Service Desk Analyst to provide advanced application support and lead on complex incidents for critical business systems. This on-site/hybrid role is based in Bristol, with 3rd line responsibilities and exposure to defence engineering environments.

You will work in the Digital Solutions team, coordinating with developers and stakeholders to ensure reliability, security and availability, while adhering to security clearance requirements.