Service Desk Analyst

Babcock-International; West of England; Hybrid; GBP 32,000 - 46,000; Full time

Benefits offered by this job

Generous holiday 25 days + BHs

Contributory Pension with life cover

Digital GP, annual health check, Aviva

Payment of Professional Fees

Reservists leave 10 days

Job summary

Babcock International is hiring a Service Desk Analyst to provide advanced application support and lead on complex incidents for critical business systems. This on-site/hybrid role is based in Bristol, with 3rd line responsibilities and exposure to defence engineering environments.

You will work in the Digital Solutions team, coordinating with developers and stakeholders to ensure reliability, security and availability, while adhering to security clearance requirements.

Qualifications

• Experience providing advanced application support within an IT service management environment.
• Experience managing and resolving complex technical incidents and customer issues.
• Strong analytical and problem-solving skills, including root cause analysis.

Responsibilities

• Leading the investigation and resolution of complex application incidents and service requests.
• Supporting and mentoring Application Support Analysts to deliver high-quality customer service.
• Managing major incidents, carrying out root cause analysis, and driving service improvements.
• Administering and supporting business-critical applications and IT service management tools.
• Collaborating with technical teams and stakeholders to maintain service availability and performance.

Skills

Advanced application support

Incident management

Root cause analysis

SQL queries

Stakeholder management

Communication skills

Education

Degree in Information Technology or related discipline

Tools

SQL

Job description

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Service Desk Analyst

Location:

Bristol, GB, BS16 1EJ

Onsite or Hybrid: Hybrid

Job Title: Service Desk Analyst

Location: Stoke Gifford, Bristol + Hybrid Working Arrangements

Role Type: Full time / Permanent

Role ID: SF76762

Help shape and support the digital services that keep vital defence and engineering programmes running

Do you want to help us in our mission, creating a safe and secure world together, whilst working on projects that are truly unique?

The Royal Navy rely on our engineering, project management and digital teams to keep their submarines at sea and submariners safe. They Protect our Nation and we help to Protect them.

At Babcock we have a true culture of opportunity – with business contracts that last decades and structured career development pathways that can take you in all kinds of directions; you will grow, develop, and achieve more than you ever thought possible. There has never been a better time for you to join Babcock Submarine Support and play your part in protecting the protectors.

The Role

As a 3rd Line Service Desk Analyst, you'll play a key role in delivering advanced application support across critical business systems that underpin major defence and engineering programmes. Working within the Digital Solutions team, you'll be part of the New Product introduction supporting our new applications and environments for our Technical Partners, providing technical expertise, resolve complex incidents, support service improvements, and act as an escalation point for application-related issues.

This is an excellent opportunity for an experienced IT support professional to further develop their career within a complex and highly regulated environment. You'll work closely with support teams, technical specialists, developers and stakeholders, helping to ensure business-critical applications remain reliable, secure and available.

What you’ll do:

• Leading the investigation and resolution of complex application incidents and service requests.
• Supporting and mentoring Application Support Analysts to deliver high-quality customer service.
• Managing major incidents, carrying out root cause analysis, and driving service improvements.
• Administering and supporting business-critical applications and IT service management tools.
• Collaborating with technical teams and stakeholders to maintain service availability and performance.

What you’ll need:

• Experience providing advanced application support within an IT service management environment.
• Experience managing and resolving complex technical incidents and customer issues.
• Strong analytical and problem-solving skills, including root cause analysis.
• Experience working with SQL and performing database queries for investigation and support activities.
• Strong stakeholder management and communication skills, with the ability to work across technical and business teams.
• Degree-level qualification in Information Technology, Project Management, Programme Management or a related discipline.

This role is full time, 35 hours per week and is based on site at Babcock Technology Centre. Set working times are between 7am and 7pm, Monday to Friday to cover operational hours

Security Clearance

The successful candidate must be a sole UK National who is able to achieve and maintain Security Check (SC) security clearance for this role.

Many of the positions within our company are subject to national security clearance and Trade Control restrictions. This means that your eligibility for certain roles may be affected by your place of birth, nationality, current or former citizenship, and any residency you hold or have held. Further details are available at United Kingdom Security Vetting: clearance levels - GOV.UK ( www.gov.uk )

• Generous holiday allowance of 25 days plus bank holidays
• Contributory Pension scheme, with life assurance
• Access to a Digital GP, annual health check, and nutritional consultations through Aviva DigiCare+
• Payment of Professional Fees
• Reservists in the armed forces receive 10-days special paid leave

Babcock International

For over a century Babcock International has helped to defend nations, protect communities, and build a better world. To continue, we must adapt, advance and be a sustainable business with a shared goal.

If you have a disability or need any reasonable adjustments during the application and selection stages, please let us know. We are committed to building an inclusive culture where everyone’s free to thrive. We are happy to talk about flexible working - please ask about alternative patterns of work at interview.

Closing Date: 19/11/2026

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