3rd line project engineer

ICOR International, Inc.; Hitchin; Hybrid; GBP 39,000 - 46,000; Full time

Job summary

A leading IT solutions provider is seeking a 3rd line project engineer in Hitchin. The role involves providing in-person and remote support, managing IT projects, and ensuring smooth operations for clients. With a focus on professional development, the company offers a competitive salary and extensive benefits including training, holidays, pension, and private healthcare.

Benefits

25 holidays + Bank Holidays

Pension

Private health care

Qualifications

• At least 3 years of experience in a Managed Service Provider setting.
• Expertise in Microsoft 365 products and management of devices using Microsoft Endpoint Manager.

Responsibilities

• Provide onsite support at customer sites and remote support.
• Deliver project delivery and discuss system improvements.

Skills

Problem-solving

Troubleshooting

Communication

Customer service

Technical knowledge of LAN/WAN

Job description

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3rd line Technical Support & Project Engineer

Contract: Full-time, Permanent

Location: Hitchin (Hybrid)

Salary: Up to £46,000 (Dependent on experience)

Working hours: Monday to Friday office hours (Excluding Public Holidays)

Benefits: 25 holidays + BHs + Pension + Private health care.

About The Role

We are looking for an experienced and motivated individual with a passion to deliver IT solutions to a high standard.

Daily tasks will involve providing in-person support at customer sites, project delivery, and discussing future system improvements. Alternatively, time will be spent in our office delivering remote support and serving as an escalation point for team members.

We value our people and are committed to supporting your career development through training and certifications.

Minimum Requirements

• At least 3 years of experience working at an MSP, with both onsite and support desk experience.
• Must be a UK resident, with own car available for business use.

Requirements

• Outstanding problem-solving and troubleshooting skills.
• Excellent written and verbal communication skills.
• Exceptional customer service skills.
• Experience with management of devices and policies using Microsoft Endpoint Manager/Microsoft Intune.
• Deployment and advanced support of Microsoft 365 products, including Entra ID, SharePoint/OneDrive, and Teams.
• Management and troubleshooting of Windows Server 2016-2022, including Remote Desktop Services, Active Directory, AD Sync, and Group Policy.
• Good understanding of virtualization technologies such as Hyper-V.
• Technical knowledge of LAN/WAN, Routing, Switching, WatchGuard firewalls, VLANs, and VPNs.
• Understanding of backup, recovery, and business continuity concepts.
• Understanding of security concepts, Cyber Essentials framework, compliance, and governance.
• Ability to communicate technical advice clearly to organizations of various sizes.
• Liaison skills with clients, internal staff, and third parties to deliver support services efficiently.
• Ability to add and maintain accurate technical documentation.
• Experience with PSA systems (Autotask preferred) and working to SLAs.

Desirable Skills & Qualifications

• Microsoft Certifications.
• Exposure to ITIL or other ITSM frameworks.

Seniority level

• Mid-Senior level

Employment type

• Contract

Job function

• IT Support and Project Management

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