Voip Engineer

The Green Recruitment Company is working with a Telecommunication group seeking a VoIP Engineer to take up a (Field-based Remote) Senior Installations Technician opportunity reporting into Client Services.

This role would be ideal for a Senior Technician with extensive hosted VoIP knowledge, familiar with cloud-based communications solutions, along with experience in both fixed and mobile telecoms, wireless configuration and a knowledge of challenges faced by businesses in relation to telecoms and connectivity in this rapidly evolving industry

The role offers an opportunity to develop into leading a small support team.

The VoIP Engineer will be responsible for technical support, configuration and installation maintenance of customer products and services towards a smooth transition from their previous service provider, as well as providing prompt and timely resolutions to service interruptions.

Requirements:

Qualifications required: SCQF Level 5 or 6 English and Maths, SCQF Level 5 Physics; ITIL Foundation

UK Drivers licence & access to vehicle: Personal vehicle use for business purposes is an essential requirement for site visits

Experience and Technical Requirements:

• Minimum of 3 years’ experience working within a technical support installation technician role in the telecoms industry

• Minimum of 3 years experience in Hosted VOIP,

• Minimum of 3 years experience in networking and Wifi

• Experience of dealing with third party service providers

• Experience using Ms Office and working on a CRM Systems

Desirable Experience:

• Experience working with Gamma, 8x8, NFON products

• Experience working with Draytek and Unifi managed hardware

Skills required:

• Strong communication skills – a good telephone manner and the ability to communicate both verbally and in writing in a professional manner

• Professional presentation with a flexible positive attitude

• Good proactive problem-solving skills

• Ability to understand the needs of our customers, keeping them in mind when taking actions or making decisions

• Excellent attention to detail and strong numeric skills

• Ability to grasp new concepts and terminology and learn new systems and services quickly