3rd Line IT Support

Hubtel IT; United Kingdom; Remote; GBP 40,000 - 60,000; Full time

Job summary

Hubtel IT in the United Kingdom is seeking engineers to complement and support our growing business. If you have a successful background in providing IT support to SMEs within the MSP environment, we would like to hear from you.

You will unify telephony requirements with VoIP technology, oversee the implementation of modern and cyber secure IT solutions, and evolve legacy hardware into the Cloud. The role involves working closely with the sales team and leading on-site client visits when

Qualifications

• Experience providing IT support to SMEs in an MSP environment.
• Familiar with telephony solutions and VoIP integration.
• Ability to lead client visits and collaborate with sales.
• Knowledge of cloud migration and cyber security basics.
• Experience with DRaaS concepts is a plus.

Responsibilities

• Provide IT support to growing client base.
• Unify telephony requirements with VoIP technology.
• Oversee implementation of modern, cyber-secure IT solutions.
• Evolve legacy hardware to the Cloud.
• Work with sales team to deliver solutions and roadmaps.
• Lead on-site client visits as required.

Skills

IT support for SMEs

VoIP & telephony

Cloud migration

Cyber security basics

Client visits & sales collaboration

Education

Tools

O365

SharePoint

Cloud

AWS

Sophos

VoIP

Job description

Engineers to complement and support our growing business. If you have a successful background in providing IT support to SMEs within the MSP environment, we would like to hear from you.

Providing IT support to our growing list of clients; this includes unifying their telephony requirements with VoIP technology and overseeing the implementation of modern and cyber secure IT solutions. Evolving legacy hardware into the Cloud is central to the role and cyber security will be pivotal.

You will be required to work closely with the sales team in order to provide our clients with the best IT solution and roadmap. For 3rd Line Engineers, client visits are essential and you must be confident to lead on these when required. Blue Click IT are growing and operate a busy service desk so you must also be a good all-rounder, willing and able to chip in if necessary.

Are you familiar with?

• Cyber Essentials (3rd Line only)
• O365
• Sharepoint
• The Cloud
• AWS
• Sophos
• VoIP

Trustworthy Solutions from Experienced Professionals

At Hubtel IT, we understand how important it is that businesses have reliable and efficient information technology systems. That's why our team of experienced professionals are dedicated to providing first-class services you can rely on. We offer various solutions, from telephone systems and network cabling to complete IT support.

Why do you need Disaster Recovery as a Service (DRaaS)?

Disaster Recovery as a Service (DRaaS) is essential for organisations that rely on digital systems to operate. By leveraging cloud-based disaster recovery, businesses can minimise downtime, protect data and maintain continuity in the event of cyber incidents, outages or infrastructure failure.

DRaaS provides a flexible and scalable recovery platform that enables organisations to replicate and restore systems quickly, without the need for significant investment in physical infrastructure. Built on Microsoft Azure, it ensures recovery is secure, automated and aligned to business requirements.

It also supports faster response to disruption by enabling reliable failover, improving resilience and reducing risk. With increasing reliance on Microsoft 365 and cloud services, DRaaS helps organisations stay operational, protect reputation and maintain customer trust.

Looking to benchmark your current Telephony & IT Infrastructure? We can help, without obligation.