3rd Line Infrastructure Engineer - Sheffield - Edutech - £40-50k

Interface Recruitment; Sheffield; On-site; GBP 40,000 - 50,000; Full time

Benefits offered by this job

Bike to Work

Charity time off

amazing discounts

Job summary

Edutech in South Yorkshire seeks a 3rd Line Infrastructure Engineer to support and develop the IT infrastructure. You will work within IT Operations to design, implement and BAU manage complex systems, ensuring reliability, security and performance.

This hands-on role spans day-to-day support and end-to-end project delivery. You’ll join a high-performing team, collaborate across IT and business, and participate in on-call rotations while driving best-practice infrastructure delivery and

Qualifications

• Experience in a 3rd line enterprise IT infrastructure support/project team.
• Design and support of multiple technologies from the listed stack.
• Strong learning mindset and customer-focused communication.

Responsibilities

• Support the IT infrastructure in an ITIL environment across incidents, changes and capacity.
• Manage hosting/operations, availability, backups, and DR planning.
• Collaborate with service desk and wider IT/business teams for effective infrastructure.
• Quickly learn new infrastructure tech and monitor external trends.
• Maintain SLA adherence for hosted systems.
• Act as technical authority in infrastructure with customer-facing duties.
• Deliver infrastructure projects and work packages on time and to quality.

Skills

Microsoft

RedHat

VMware

PaloAlto

SQL

AWS

Azure

On Prem

O365 Exchange

Veeam

Patching Solutions

Nimble

Job description

3rd Line Infrastructure Engineer – Sheffield – Edutech – £40-50k

Edutech

Qualifications

Infrastructure related, vocational certification in at least 1 of the following vendors products; Microsoft, RedHat, VMware, Azure, AWS.

Skills

Microsoft, RedHat, VMware, PaloAlto, SQL, AWS, Azure, On Prem & O365 Exchange, Veeam, Patching Solutions, Nimble

Work Hours

Contact number

0114 370 8014

Additional Benefits

• Bike to Work
• Charity time off
• amazing discounts

Region

South Yorkshire

The Company

We strive to run the best platforms in the sector and we are investing in people and technology. Building a team that is diverse, challenging and one that wants to push barriers is what we are all about. We are focused on ensuring there is a place for anyone in our Technology Team as long as you want to push capabilities and strive to learn.

The Role

We strongly believe in cloud technology and the team is responsible to support the business adoption of our technology and tools they need to be successful. We ensure the smooth running of complex and distributed systems and implement solutions to maintain system reliability, security, performance and scalability.

This role lies within the IT Operations team and is pivotal in supporting and delivering the IT infrastructure. The IT Infrastructure team complete the full design, implementation and BAU stages of IT infrastructure. This is a hands-on role in an extremely high performing team, covering a plethora of infrastructure technologies for both day to day support and maintenance and end to end project delivery.

Responsibilities:

• Working within an ITIL led environment across all disciplines (Incident / Problem / Change / Capacity Management etc.).
• Championing and taking responsibility for the internal and external IT infrastructure including hosting/operations, availability management, capacity management, backups and disaster recovery/continuity planning.
• Working collaboratively with other members of infrastructure, service desk and wider IT / business teams, ensuring both designed purpose and operational effectiveness of the infrastructure delivered and/or supported.
• Quickly understanding and taking the lead in new infrastructure and technology, learning new technical skills where appropriate and watching external trends.
• Always achieving SLA adherence on infrastructure hosted systems.
• Acting as a technical authority of infrastructure, both internally and externally customer facing, helping the business to quickly and effectively solve infrastructure related issues.
• Completing infrastructure project and work package requirements to time, excellent quality and within standards.

Experience & Skills Requirements

• Experience within a 3rd line enterprise IT infrastructure support/project team
• Design and support experience of at least 3 of the following; Microsoft, RedHat, VMware, PaloAlto, SQL, AWS, Azure, On Prem & O365 Exchange, Veeam, Patching Solutions, Nimble or similar storage solutions, Infrastructure Hardware Experience.
• Insatiable appetite for learning new infrastructure technologies.
• Exceptional communication skills and customer focus.
• Proven project delivery experience in an environment with little management or supervision.
• Excellent analytical and problem-solving skills.
• Demonstrable ability to train and teach others.
• Ability to work to best practices frameworks.
• Availability for Infrastructure team`s On-call rota.