3Rd Line Infrastructure Engineer - Windows

Akkodis; Nottingham; Híbrido; GBP 55.000 - 75.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid work arrangement

Competitive salary

Benefits

Descripción de la vacante

Akkodis is recruiting a Third Line Infrastructure Engineer to join a specialist team supporting enterprise-scale Windows environments. The role covers complex issue resolution, infrastructure design, and project delivery across Hatfield, Derby, and Nottingham with hybrid work.

Experience in Active Directory, VMware, Azure AD and PowerShell is highly valued. You will contribute to security, availability and performance, maintain documentation, and collaborate with stakeholders to deliver reliable

Formación

• 3rd Line Infrastructure or Senior Support experience.
• Strong troubleshooting and analytical skills.
• Experience in large-scale enterprise infrastructure environments.
• Able to work independently and solve complex technical challenges.

Responsabilidades

• Provide expert 3rd line support across enterprise-scale Windows environments.
• Diagnose and resolve complex infrastructure issues.
• Design, implement and support Windows-based infrastructure solutions.
• Support project delivery, upgrades and technical change activity.
• Contribute to service improvement and infrastructure optimisation initiatives.
• Produce and maintain technical documentation.
• Collaborate with customers, internal teams and technical stakeholders.
• Participate in an on-call rota supporting critical services when required.

Conocimientos

Active Directory

DNS & DHCP

Windows Server

Azure AD

VMware

Exchange

SCCM

PowerShell

Networking

Security

Descripción del empleo

Third Line Infrastructure Engineer

Hatfield or Derby or Nottingham/Hybrid | Competitive Salary + Benefits

Join a Team Supporting Critical Enterprise Infrastructure

Are you an experienced infrastructure professional looking for a role where your technical expertise genuinely makes a difference?

We're partnering with a leading technology services organisation that supports some of the UK's most complex and secure IT environments. Due to continued growth, they're seeking a skilled Third Line Infrastructure Analyst to join a high-performing technical team supporting mission-critical services within a regulated enterprise environment.

This is an opportunity to work across a diverse infrastructure estate, combining advanced support, technical project delivery, and continuous improvement initiatives, all while collaborating with experienced engineers and technical specialists.

The Opportunity

As a senior member of the infrastructure support team, you'll take ownership of complex technical issues, contribute to key infrastructure projects, and help maintain the security, availability and performance of critical business systems.

You'll be trusted to investigate challenging incidents, implement infrastructure enhancements, and work closely with stakeholders to deliver reliable and secure technology services.

What You'll Be Doing

• Providing expert 3rd Line support across enterprise-scale Windows environments.
• Diagnosing and resolving complex infrastructure issues.
• Designing, implementing and supporting Windows-based infrastructure solutions.
• Supporting project delivery, upgrades and technical change activity.
• Contributing to service improvement and infrastructure optimisation initiatives.
• Producing and maintaining technical documentation.
• Collaborating with customers, internal teams and technical stakeholders.
• Participating in an on-call rota supporting critical services when required.

What We're Looking For

You'll have demonstrable experience operating within large-scale enterprise infrastructure environments and possess strong troubleshooting and analytical skills.

Experience in several of the following technologies would be highly advantageous:

? Active Directory, Group Policy, DNS & DHCP

? Microsoft Windows Server

? Azure AD/Entra ID, ADFS & SSO

? VMware & Virtualisation Technologies

? Exchange & Microsoft Collaboration Technologies

? SCCM/Endpoint Management

? PKI & Certificate Management

? PowerShell Scripting & Automation

? Infrastructure Monitoring & Security Tooling

? Networking Fundamentals (LAN, WAN, Routing & Firewalls)

About You

• Experienced in a 3rd Line Infrastructure or Senior Support role.
• Comfortable working independently and solving complex technical challenges.
• Strong communicator with a customer-focused approach.
• Eligible to obtain Security Clearance (or already cleared).
• Passionate about technology and continuous improvement.

Why Apply?

You'll be joining a highly respected technology organisation that invests heavily in its people, encourages professional development, and offers exposure to enterprise-scale technologies that will further accelerate your career. You'll work alongside talented technical professionals in a collaborative environment where your expertise is valued and your contribution is recognised.