3rd Line ICT Infra & Automation Engineer (Onsite Hoddesdon)

VolkerWessels UK; Hoddesdon; On-site; GBP 48,000 - 70,000; Full time

Benefits offered by this job

Competitive salary

Pension

Private medical care

Life Assurance

Flexible working opportunities

Training and development

Job summary

VolkerWessels UK is seeking an experienced ICT Infrastructure Operations Engineer to join our 3rd Line Operations team onsite in Hoddesdon. You will provide expert 3rd Line support, manage complex incidents, and maintain both cloud and on‑prem infrastructure while driving automation across the team.

You will have strong experience with Microsoft 365, Windows Server, Azure, Intune, and PowerShell scripting, with exposure to Power Automate/Power Platform and ITIL processes.

Qualifications

• Demonstrated experience providing 2nd/3rd line infrastructure support.
• Strong background in Microsoft 365, Windows Server, Azure and Intune.
• Excellent PowerShell scripting skills and automation experience.
• Experience with Power Automate and the Power Platform.
• Experience managing Active Directory and Entra ID; endpoint management familiarity.
• ITIL-based environment experience; strong troubleshooting and stakeholder skills.

Responsibilities

• Provide expert 3rd Line support across the ICT infrastructure estate.
• Escalation point for complex incidents, service requests and technical issues.
• Monitor, maintain and support Microsoft cloud and on-premises infrastructure.
• Perform infrastructure upgrades, patching and security hardening.
• Troubleshoot complex issues, identify root causes and implement permanent fixes.
• Support infrastructure projects and continuous improvement initiatives.
• Contribute to major incident and problem management.

Skills

3rd Line Infrastructure Support

Microsoft 365

Windows Server

Azure

Intune

PowerShell scripting

Power Automate

Power Platform

Active Directory

Entra ID

Endpoint management

ITIL

Troubleshooting

Communication

Stakeholder management

Job description

VolkerWessels UK is seeking an experienced ICT Infrastructure Operations Engineer to join our 3rd Line Operations team onsite in Hoddesdon. You will provide expert 3rd Line support, manage complex incidents, and maintain both cloud and on‑prem infrastructure while driving automation across the team.

You will have strong experience with Microsoft 365, Windows Server, Azure, Intune, and PowerShell scripting, with exposure to Power Automate/Power Platform and ITIL processes.