3rd Line Engineer, MSP

GK Recruitment Ltd; Liverpool, Sefton, Ormskirk; Remote; GBP 32,000 - 40,000; Full time

Benefits offered by this job

Pension

Parking

Ongoing Training

Job summary

GK Recruitment Ltd is seeking a skilled 3rd Line Engineer for a permanent role in the Liverpool area. You will join an expanding MSP, handling complex incidents, projects and client requirements with a focus on Microsoft technologies.

Ideal candidates have 3–5 years’ MSP experience, strong Windows Server, AD, Exchange/O365 and virtualization know‑how. Driving license and excellent communication are essential for success in this client‑facing role.

Qualifications

• Min. 3–5 years’ experience as a 3rd line engineer with an MSP.
• Strong knowledge of Windows Server 2012/16/19, Exchange/O365 and AD.
• Experience with VMware or Hyper‑V and networking fundamentals.

Responsibilities

• Monitor and maintain systems and networks to ensure uptime.
• Install/configure systems and diagnose hardware/software faults.
• Resolve issues via phone, email or in person; guide users through steps.
• Support updates/rollouts and manage multiple tickets per SLA.
• Foster strong client relationships and clear communications.

Skills

3rd line support

Windows Server

Exchange/O365

Active Directory

VMware

Hyper-V

DNS/DHCP

Networking

Firewalls

Backup & restore

Communication

Time management

Driving license

Tools

VMware

Hyper‑V

Job description

Job Title: 3rd Line Engineer:Job Type: Permanent: Salary: £32k-£40k. Location: Liverpool, Southport, Ormskirk

Are you a 3rd-line Engineer looking for a new challenge? This fast-growing IT Support and Managed Services Provider, based outside Chorley, is looking for strong 3rd-line engineers to join the team.Great opportunities for growth and an excellent career path through the company.As an IT Managed Service Provider, there will be many opportunities to gain hands‑on experience with a wide range of technologies.Our client has a diverse and loyal client base spanning many sectors and is looking to expand the team with an experienced Microsoft-focused IT professional who can join us in offering affordable, friendly and effective support.Joining as a Senior IT Support team member, you will be involved in driving the customer experience. Whether you are finding solutions to technical problems, managing an incident, completing a project, capturing client requirements, or keeping up-to-date with industry trends, you will play a vital role in ensuring the delivery of great customer service.

Experience, Knowledge & Skills required:

• Min. 3-5 Years’ experience as an 3rd Line Engineer with a Managed Service Provider
• Sound knowledge of:
  • Windows Server 2012/16/19
  • Microsoft Exchange/O365
  • Active Directory Administration
  • VMware or Hyper‑V
  • Working knowledge of DNS/DHCP/Group Policy etc.
  • Firewalls
  • Networking
  • Back‑up and restore procedures
• Full UK Driving License
• Ability to communicate both verbally and in writing, usually over the phone and by email.
• Ability to organise your time and ask for assistance when a lack of time is an issue.
• Ability to follow a logical problem‑solving process.
• Ability to follow the Helpdesk procedures and seek advice when unsure.

Main Duties of the role:

• Monitoring and maintaining systems and networks
• Installation and configuration of systems
• Diagnosing faults on both hardware and software
• Solving technical and application issues by phone, email or in person
• Walking clients through troubleshooting steps
• Re‑fitting and/or replacing of client hardware
• Supporting updates and/or roll‑outs for client applications (training of users as needed)
• Working to SLA’s
• Prioritising and managing multiple open tickets
• Establishing good working relationships with clients

In return, we can offer you an exciting career in a growing company with an excellent salary of up to £45k base and benefits, including Pension, Parking, and Ongoing Training.