3rd Line Engineer

CRG | TEC Recruitment; Ormskirk; Hybrid; GBP 42,000 - 62,000; Full time

Job summary

CRG | TEC Recruitment is seeking an experienced Senior IT Engineer in Ormskirk for a hybrid role after probation. You will handle complex 3rd line escalations, work across Microsoft 365, Entra ID, Intune, Windows Server and Azure, and contribute to infrastructure projects.

The role requires strong MSP experience and a proactive problem-solver who can own issues across diverse customer environments.

Qualifications

• Solid MSP background with several years in 3rd line support.
• Strong background in Microsoft 365, Windows Server and AD.
• Experience with intranet migration or Modern Workplace projects.

Responsibilities

• Troubleshoot Microsoft 365/Intune issues.
• Resolve Active Directory problems and Azure investigations.
• Work across Microsoft 365, Entra ID, Intune, Windows Server and Azure.
• Engage in server upgrades and infrastructure projects.

Skills

Microsoft 365

Intune

Azure

Active Directory

Windows Server

Entra ID

Networking

VPNs

Firewalls

3rd line support

MSP experience

Job description

Ormskirk - hybrid working after probation

The opportunity:

If you're working in an MSP and you've reached the point where you're regularly handling the more complex technical issues, supporting other engineers and getting involved in projects, this could be worth a look.

We're working with an MSP based in the West Lancs area looking for an experienced Senior IT Engineer to join their technical team.

This is predominantly a 3rd line support position, so you'll be handling more complex escalations across customer environments, alongside getting involved in infrastructure improvements and project work.

It's a broad technical role, so you won't be limited to one particular technology or spend every day dealing with the same issues.

Day to day

One day you could be troubleshooting a Microsoft 365 or Intune issue, working through an Active Directory problem or investigating something within Azure. The next you might be resolving a server issue, looking at a customer's networking infrastructure or supporting a project.

You'll be working across Microsoft 365, Entra ID, Intune, Windows Server and Azure, alongside firewalls, switches, VLANs and VPNs.

There's also the opportunity to get involved in projects, whether that's Microsoft 365 migrations, Modern Workplace deployments, server upgrades or improving existing customer infrastructure.

Because this is an MSP environment, you'll also be dealing directly with customers, taking ownership of issues and making sure they're properly resolved and documented.

Who we are looking for

This will probably suit somebody who's already spent a good few years working within an MSP and has naturally progressed into handling more complex 3rd line support issues.

You might already be a Senior IT Engineer or 3rd Line Engineer, or you could be a strong 2nd Line Engineer who's regularly handling escalations and looking for that next step.

You'll need a solid grounding across Microsoft 365, Windows Server, Active Directory and Entra ID, with good hands‑on Intune experience being particularly important.

A good understanding of networking, Azure and general infrastructure troubleshooting will also be useful, alongside any experience supporting migrations or technical projects.

More than anything, we're looking for someone who enjoys getting stuck into technical problems, takes ownership and is comfortable working across a variety of customer environments.