3rd Line Engineer - Mobile Device Management

Computacenter PLC; Nottingham; On-site; GBP 55,000 - 85,000; Full time

Job summary

Computacenter PLC in the United Kingdom is seeking a senior mobile endpoint engineer to oversee the enrolment, configuration and in-life support of mobile devices across a large customer estate. You will work with Workspace ONE, JAMF, Intune, and other MDM tools to manage iOS and Android OS releases, policy enforcement and device onboarding/offboarding.

The role requires strong coordination across internal teams and vendors, incident management against SLAs, and a commitment to secure,

Qualifications

• Proven experience in a 3rd line support or senior mobile endpoint engineering role.
• Experience with modern MDM solutions like Workspace ONE, Blackberry, Intune for large estates.
• Strong hands-on knowledge of JAMF / JAMf PRO (security, policy management).
• Familiar with ZTNA and Entra IDM 365.
• Experience with iOS and Android OS deployment and configuration.
• Experience with device onboarding and offboarding and policy creation.

Responsibilities

• Oversee end-to-end enrolment, configuration and in-life support of mobile devices.
• Coordinate with internal teams, customer stakeholders and third-party vendors to ensure aligned delivery and issue resolution.
• Manage incident queues and SLAs to ensure timely resolution.
• Ensure secure, standardised and high-quality end-to-end mobile services.

Skills

3rd line support experience

senior mobile endpoint engineering

coordination skills

incident management

customer stakeholder liaison

Tools

Workspace ONE

Intune

JAMF

JAMf PRO

Blackberry UEM

Apple Business Manager

Samsung KNOX

ZTNA

Entra IDM 365

Android Enterprise Manager

Certificate management

Job description

specific managed service customer. Mobile device support is delivered using cloud-based management tools (JAMF, Workspace ONE, Blackberry, Intune, Apple Business Manager, Android Enterprise Manager, Samsung KNOX etc...). You will oversee end-to-end execution of the enrolment, configuration, and in-life support of mobile devices, including iOS and Android OS releases, policy management, configuration management, and post-deployment support where required. You will liaise with internal technical teams, customer stakeholders, third-party vendors, and service-management functions to ensure aligned delivery, transparency, and issue resolution throughout the mobile lifecycle. The role requires strong coordination skills, managing incident queues and SLAs, deep technical knowledge of mobile automation tools, and a commitment to delivering secure, standardised, and high-quality end-to-end mobile services.

What you'll need

• Proven experience in a 3rd line support or senior mobile endpoint engineering role.
• Modern Device Management using Workspace ONE, Blackberry, Intune to manage a large mobile customer estate.
• Strong hands-on knowledge of JAMF / JAMf PRO (security, threat prevention, policy management, etc.).
• Workspace ONE Unified Endpoint Manager
• Blackberry Unified Endpoint Manager
• Intune
• Apple Business Manager
• Samsung KNOX
• ZTNA (Zero Trust Network Access)
• Entra IDM 365
• Android Enterprise Manager
• Certificate creation and management
• Creation and management of user/device policies
• iOS and Android mobile operating systems experience (installation and configuration)
• Mobile Device Management through Organisation Groups
• Device onboarding/offboarding

About us

We are a leading independent technology and services provider, trusted by large corporate and public sector organisations. We are a responsible business that believes in winning together for our people and our planet. We help our customers to source, transform and manage their technology infrastructure to deliver digital transformation, enabling people and their business.

We're a place where you can belong. With over 21,000 people across 22 countries, we are proud of our inclusive culture - where everyone can thrive, feel valued, and truly belong.

You'll see this reflected in our recruitment process too. We aim to provide fair access to opportunities and an inclusive, barrier-free experience. All that matters to us is that you share our vision and values, and bring the skills and experience we need.

As a Disability Confident Committed employer, we offer a guaranteed interview scheme. If you opt in and meet the minimum criteria for the role, you'll be guaranteed an interview, and we're happy to support any reasonable adjustments.