3rd Line Engineer

Moneyfacts Group; Norwich; On-site; GBP 42,000 - 56,000; Full time

Benefits offered by this job

25 days holiday plus public holidays +

Birthday day off

Enhanced Workplace Pension

Employee Assistance Programme – free

GP24 – free unlimited 24/7 access to a

Group Life Insurance

Training and development opportunities

Free car parking for all staff

Electric vehicle charging points

Locker rooms with showers and hairdry

Fully air-conditioned offices

Free football car parking on Norwich

Monday Motivation – Free treats on

Access to discounted local bus travel

Job summary

Moneyfacts Group plc is seeking an experienced 3rd Line Engineer to join our IT team in Norwich. You will manage and support the technical infrastructure, including networks, servers, desktops, telephony and office equipment, ensuring availability and security.

The successful candidate will provide infrastructure services, enable innovation and work with 3rd party software, with a focus on meeting service levels and supporting internal and external customers.

Qualifications

• Significant experience in infrastructure support (servers, networks, desktops).
• Right to work in the UK (no sponsorship).
• Formal certification in a relevant area.
• Experience with ISO/IEC 27001.

Responsibilities

• Manage and support IT infrastructure including networks, servers, desktops and telephony.
• Ensure system availability and security compliance.
• Provide support to internal and external customers meeting SLAs.
• Perform out-of-hours maintenance as required.

Skills

Desktop/Server/Infrastructure support

Communication skills

Active Directory & Group Policy

Networking (Routers/Switches/Firewalls

Office 365 / Cloud email

ISO/IEC 27001 experience

Tools

Virtualisation platforms

Windows Server / Desktop

Job description

We are looking for an experienced 3rd Line Engineer to join our IT team to manage and support the technical infrastructure, including networks, servers, desktops, telephony and office equipment.

Moneyfacts Group plc is the UK’s leading provider of retail financial product data and has been pioneering financial comparison technology for over 35 years.

Moneyfacts' data is used by virtually every bank and building society in the UK, the Bank of England, Financial Conduct Authority, Financial Ombudsman Service, HM Treasury, Prudential Regulatory Authority and UK Finance.

The Role

We are looking for an experienced 3rd Line Engineer to join our IT team to manage and support the technical infrastructure, including networks, servers, desktops, telephony and office equipment.

The role will be responsible for ensuring availability and adherence to security standards and provide support to internal and external customers, meeting agreed service levels.

The successful candidate will provide infrastructure services, enable innovation and leverage IT trends that can create business value. They will ensure effective provision, support and maintenance of all IT hardware and 3rd party software.

Skills and Experience:

• Significant relevant experience in user/desktop/server/infrastructure support.
• Strong oral and written communication skills.
• Demonstrable knowledge and understanding of working with the relevant technologies:
  • Virtualisation of Server environments.
  • Windows Servers/Desktop operating systems.
  • Active Directory and Group Policy
  • Networking (Routers, Switches and Firewalls), VLANs and IP Routing.
  • Cloud based Office 365 email
• Ability to work well under pressure.
• A passion for technology and a desire to keep up with the latest developments.
• Ability to perform out of hours maintenance as required.
• Applicants must have the right to work in the UK as we do not hold a sponsorship licence.
• Formal certification in a relevant area.
• Experience of ISO/IEC 27001

Competitive salary, commensurate with skills and experience

Hours:

Fully office based in Norwich, no remote/hybrid options

• 25 days holiday plus public holidays + up to 3 days Long Service entitlement
• Birthday day off
• Enhanced Workplace Pension
• Employee Assistance Programme – free access to wellbeing and support tools
• GP24 – free unlimited 24/7 access to a GP
• Group Life Insurance
• Training and development opportunities
• Free car parking for all staff, two private car parks
• Electric vehicle charging points
• Locker rooms with showers and hairdryer
• Fully air-conditioned offices
• Free football car parking on Norwich City FC match days
• Monday Motivation – Free treats on Mondays
• Access to discounted local bus travel