3rd Line Engineer

Connectus Business Solutions Limited

Northam

On-site

GBP 41,000 - 50,000

Full time

12 days ago

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Benefits offered by this job

25 Days Annual Leave (Plus Bank Hols)

Birthday holiday

Unpaid leave option

Pension scheme

Free on-site parking

Training & Development

Team events

Referral bonus

Dog friendly office

Job summary

Connectus Business Solutions Limited is seeking a 3rd line engineer to lead strategic technology usage and define how to align IT with business goals. You will engage in pre‑sales activities to design technically robust solutions and work with a dispersed support team to deliver secure, reliable services.

The ideal candidate will have 3–4 years in 2nd/3rd line roles, strong Microsoft, virtualization and networking knowledge, and the drive to progress in IT.

Qualifications

At least 3–4 years’ experience in a 2nd/3rd line support role.
Experience with Microsoft technologies and enterprise networking.
Strong communication and customer service orientation.
Ability to work under pressure and adapt to varied client environments.

Responsibilities

Review and recommend new systems to build business cases and manage design, build and implementation.
Ensure internal/external devices are monitored and patched to latest versions.
Provide 3rd line technical support to the engineering team as needed.
Maintain up-to-date technical documentation for internal and customer systems.
Lead security posture reviews and respond to incidents as security focal point.
Oversee enterprise security systems and network performance.

Skills

2nd/3rd line support

Customer service oriented

Microsoft technologies

Server virtualization

Enterprise networking

Azure & AWS knowledge

Communication skills

UK driving license

Tools

Hyper-V

VMware

Ubiquiti Unifi

SonicWALL

Fortinet

Job description

Salary

Up to £45K dependent upon experience plus additional benefits and pension contribution

Reports To

Group Operations Director

Location

Salford, Manchester

Salary

Up to £45K dependent upon experience plus additional benefits and pension contribution

Start Date

ASAP

Working Hours

40 Hours Per Week

About Connectus

Connectus Business Solutions Ltd was formed after it acquired a renowned Doncaster based telecommunications company called Eximus Solutions at the beginning of 2018. Further expansion of the past 4 years has come via organic growth and the acquisitions of Cyber Security Specialists Cybersity, Hosting Provider YouCloudIT and leading MSPs, Mango, IT-4Growth and PCCSUK.

Since The Acquisition, We Have

Increased our headcount to 20 skilled colleagues
Grown revenues to over £3m
Opened two further offices at Salford Community Stadium and Grimsby complementing our HQ in Doncaster
Increased our customer base to over 550 business and public sector contracted clients
Remains 100% owned by the management team
Launched our Connect-Protect-Collaborate range of fully managed services

Connectus Business Solutions Ltd has a heritage of 20 years’ experience working with public sector Clients, Technology Partners, Schools, SME’s and large corporations across the UK to provide our managed services solutions to enable them to work faster, smarter and more securely.

We help our clients mitigate cost, risk and complexity via our simple One Provider approach, providing our customers with tools for growth through our range of services covering connectivity, network and cybersecurity, voice, IT support and data storage and backup.

Job Overview

The 3rd line engineer will lead the creation of strategies and plans that define how technology should be utilised to enable an organization’s overall business strategy. Apply knowledge of best practices to define how technology will shape the overall strategy Maintains knowledge of evolving trends in technology strategy and management and applies those to develop innovative approaches to deliver value for the organisation.

They will be responsible for engaging in new business opportunities (as a pre-sales resource) to ensure the overall design of the solution matches the customer requirements and business, they will be required to design technical solutions that can be communicated in low level technical detail; enabling the solutions to be implemented, they will be responsible for multiple technologies.

The ideal candidate should have at least 3-4 years’ experience working within a 2nd / 3rd line support role, be customer service focused, naturally strives to be and do better, wants to progress their IT Career to the next level and has knowledge in Microsoft Technologies, Server Virtualization and Enterprise Networking. The candidate should be self-sufficient and have a proactive approach to their role, able to work under pressure and have initiative.

Working as part of a geographically dispersed support team the candidate will be required to assist their engineering colleagues as and when they’re needed.

The role will be diverse as we work with different types of clients and environments so it’s important that the candidate is able to adapt to situations under pressure to find resolutions.

Responsibilities And Duties

Technical Design / Support

Review and recommend new systems to build business cases and following the process through design, build and implementation that improve the end user experience, de-risk future service strategy and increase ROI
Reviewing internal systems / architecture and ensuring that those systems function together in the most automated way
Responsible for ensuring all internal and external devices are monitored and Patched to the latest versions
Provide 3rd Line technical support to the engineering team as and when required to support the Incident management processes
Ensuring that technical documentation is kept up to date and relevant for our Internal and customer systems
Assist in ensuring the technical team have the relevant skills developed to support our solutions
Analysing the threats and risks that the organisation face and developing solutions for them
Acting as the focal point for any security breaches/investigations, recommending the best course of action
Oversee enterprise security system
Implement new strategies, monitor activity, and target potential cyber threats
Establish and maintain network performance.

Competencies;

Comes from a Technical/ IT background but now working in a more operational/strategic role
Minimum of 3 years’ experience working in 2nd / 3rd line position (Essential)
Previous experience working for a Managed Service Provider (Desirable)
Full UK Driving License (Essential)
Excellent communication, motivational, and interpersonal skills.
Experience in the technical delivery of Cloud (Azure and AWS)
TCP/IP, DNS, DHCP
Server virtualisation (Hyper-V / VMware)
LAN/WAN Technologies (Routers, Switches, Firewalls)
Basic understanding of Fiber Optic communications
Basic understanding of VOIP, SIP and ISDN
Basic understanding of ADSL/VSDL, FTTC, FTTP and Point to Point technologies
Experience working with Ubiquiti Unifi products – AP’s, Switches and USG’s (Beneficial but not essential)
Experience in working on SonicWALL & Fortinet Firewalls (Beneficial but not essential)
Certifications relating to the required technologies would be beneficial.