3rd Line Engineer

Moneyfacts Group plc

Norwich

On-site

GBP 45,000 - 55,000

Full time

4 days ago

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Benefits offered by this job

25 days holiday

Birthday day off

Enhanced Workplace Pension

Employee Assistance Programme

GP24 – 24/7 GP access

Group Life Insurance

Training and development opportunities

Free car parking

EV charging points

Locker rooms & showers

Air-conditioned offices

Free football parking on match days

Monday Motivation – free treats

Discounted local bus travel

Job summary

Moneyfacts Group plc, the UK’s leading retail financial data provider, seeks a 3rd Line Engineer to join its Norwich IT team. The role covers servers, desktops, networks and telephony, ensuring availability, security and value delivery. Office-based environment with full-time hours.

Candidates must have right to work in the UK. The successful candidate will maintain IT infrastructure, support customers, and implement improvements while aligning with security standards and service levels.

Qualifications

Significant experience providing user/desktop/server/infrastructure support.
Strong oral and written communication skills.
Knowledge of server virtualization technologies.
Experience with Windows Server/Windows Desktop environments.
Proficiency in Active Directory and Group Policy.
Networking knowledge including routers, switches, firewalls, VLANs and IP routing.
Experience with cloud-based Office 365 email.

Responsibilities

Ensure availability and adherence to security standards for IT infrastructure.
Provide infrastructure services and maintain hardware and third-party software.
Support internal and external customers and meet service levels.
Enable innovation and leverage IT trends to create business value.

Skills

Infrastructure support

Server virtualization

Windows Server

Active Directory

Networking

Office 365

Communication skills

Job description

About Us

Moneyfacts Group plc is the UK’s leading provider of retail financial product data and has been pioneering financial comparison technology for over 35 years. Moneyfacts' data is used by virtually every bank and building society in the UK, the Bank of England, Financial Conduct Authority, Financial Ombudsman Service, HM Treasury, Prudential Regulatory Authority and UK Finance.

The Role

We are looking for an experienced 3rd Line Engineer to join our IT team to manage and support the technical infrastructure, including networks, servers, desktops, telephony and office equipment. The role will be responsible for ensuring availability and adherence to security standards and provide support to internal and external customers, meeting agreed service levels. The successful candidate will provide infrastructure services, enable innovation and leverage IT trends that can create business value. They will ensure effective provision, support and maintenance of all IT hardware and 3rd party software.

Essential Skills and Experience

Significant relevant experience in user/desktop/server/infrastructure support.
Strong oral and written communication skills.
Demonstrable knowledge and understanding of working with the relevant technologies:
Virtualisation of Server environments.
Windows Servers/Desktop operating systems.
Active Directory and Group Policy
Networking (Routers, Switches and Firewalls), VLANs and IP Routing.
Cloud based Office 365 email

Ability to work well under pressure. A passion for technology and a desire to keep up with the latest developments. Ability to perform out of hours maintenance as required. Applicants must have the right to work in the UK as we do not hold a sponsorship licence.

Desirable