3rd Line Engineer

TN United Kingdom; Chorley; On-site; GBP 34,000 - 40,000; Full time

Job summary

Join a fast-growing IT Support and Managed Services Provider as a 3rd Line Engineer. This role offers the chance to work with a variety of technologies and enhance customer experiences through effective support. You will be responsible for resolving technical issues, managing incidents, and providing proactive consultancy services. With a competitive salary and opportunities for growth, this position is perfect for those looking to advance their careers in a supportive environment. Be part of an innovative team dedicated to delivering exceptional IT solutions to a diverse client base.

Benefits

Pension

Parking

Ongoing training

Qualifications

• Experience in a Managed Service Provider environment is essential.
• Strong troubleshooting skills and ability to follow helpdesk procedures.

Responsibilities

• Provide IT consultancy services to a diverse range of clients.
• Support clients promptly in line with support contracts and SLAs.
• Manage multiple open tickets effectively while building strong client relationships.

Skills

Windows Server 2012/16/19

Microsoft Exchange/O365

Active Directory Administration

VMware or Hyper-V

DNS/DHCP/Group Policy

Firewalls

Networking

Backup and restore procedures

Excellent verbal and written communication

Organizational skills

Education

3-5 years’ experience as a 3rd Line Engineer

Full UK Driving License

Job description

Are you a 3rd Line Engineer seeking a new challenge? We are a fast-growing IT Support and Managed Services Provider located outside of Chorley, looking for skilled 3rd line engineers to join our team.

We offer great opportunities for growth and a clear career path within the company.

As an IT Managed Service Provider, you'll gain hands-on experience with a variety of technologies.

Our client has a diverse, loyal client base across multiple sectors and seeks an experienced Microsoft-focused IT professional to provide affordable, friendly, and effective support.

As a Senior IT Support team member, you'll be involved in enhancing the customer experience by resolving technical issues, managing incidents, completing projects, capturing client requirements, and staying updated with industry trends, all to ensure excellent customer service.

Experience, Knowledge & Skills required:

• Minimum 3-5 years’ experience as a 3rd Line Engineer within a Managed Service Provider environment
• Strong knowledge of:
  • Windows Server 2012/16/19
  • Microsoft Exchange/O365
  • Active Directory Administration
  • VMware or Hyper-V
  • DNS/DHCP/Group Policy
  • Firewalls
  • Networking
  • Backup and restore procedures
• Full UK Driving License
• Excellent verbal and written communication skills, via phone and email
• Strong organizational skills and the ability to seek assistance when needed
• A logical approach to troubleshooting
• Ability to follow helpdesk procedures and seek advice when unsure

Main Duties of the role:

As a competent 3rd Line Engineer, you will provide IT consultancy services to a diverse range of clients.

You will support clients promptly in line with support contracts, providing reactive and proactive technical support and incident management, including:

• Monitoring and maintaining systems and networks
• Installing and configuring systems
• Diagnosing hardware and software faults
• Resolving technical and application issues via phone, email, or in person
• Guiding clients through troubleshooting steps
• Refitting and replacing client hardware
• Supporting updates and rollouts for client applications, including user training
• Working within SLAs
• Managing multiple open tickets effectively
• Building strong client relationships

In return, we offer an exciting career opportunity within a growing company, with a competitive salary up to £40k, plus benefits such as pension, parking, and ongoing training.